Systems Administrator III

Washington, District of Columbia
02 Sep 2016
18 Nov 2016
Contract Type
Full Time
Jacobs Cyber Security Group is a cyber security engineering and analysis arm of Jacobs Engineering company.

The Help Desk System Administrator, Level 3, is an experienced help desk technician and system administrator responsible for the monitoring of system performance, configuration, maintenance and repair of program assets and infrastructures. The Level 3 System Administrator assists the Help Desk Team Lead and provides deskside technical support to senior leadership and management offices within the Department of Justice. The candidate must have experience in working independently toward a common team goal. The Level 3 System Administrator provides coordination with service desk call-center team lead, plans, organizes and performs installations, moves and resolves trouble calls and incidents.

Provides desk-side and remote site technical support to senior leadership and provides first line support to users to be escalated to engineers and management where necessary.
Minimum Requirements:

The Level 3 Help Desk System Administrator should have at least 6 years of Service Desk experience and the following specific skill sets:
  • Windows desktop administration (i.e., Windows 7; MCP, MCSE, etc).

  • Active Directory administration.

  • Account administration (Password resets, profile maintenance, account creation and maintenance, user permissions, exchange e-mail issues, etc).

  • Remote Desktop administration. (i.e. Tivoli; VNC, RDP, etc).

  • Windows Server (including system reboots, backup and administration)

  • Understanding of networking technologies, cabling, patch-panels, IP subnetting, DHCP, encryption, and Virtual Private Networks.

  • VMWare/CITRIX applications in support of virtualization.

  • BMC Remedy ITSM system (or similar trouble ticket tracking system)

Additional helpful capabilities/experience:
  • COMSEC (handling, encryptors, DTDs, etc.)

  • Public Key Infrastructure implementation, administration and maintenance.

  • Industry Certification or training (A+; Network+; etc)

Essential Functions

Physical Requirements:
  • Working at a computer or desk (Considerations: Sitting, Eyes, Hands)

  • May involve long periods of sitting

Work Environment:
  • An inside office environment (Considerations: Closed quarters, lighting, and temperature fluctuations)

  • Needs to be able to work well with and support co-workers and clients

  • Needs to have clear, concise and accurate communication skills

Equipment and Machines:
  • Standard office equipment and machines, computer workstation

  • Punctuality and regular attendance are necessary to meet deadlines

  • Regular attendance is necessary and required

Other Essential Functions:
  • Must be able to communicate effectively

  • Must demonstrate professional behavior at all times when dealing with clients, management and employees

  • Grooming and dress must be appropriate for the position and must not impose a safety risk to the employee or others

  • Must be able to support and work in a proactive team environment

  • Must hold the safety of yourself and those around you as the number one priority in the workplace

  • Completion of required certifications required within six (6) months of hire date

  • U.S. Citizenship and ability to obtain an interim and a permanent U.S. DoD Secret Security Clearance required