Network Operations Center Technician TS SCI with POLY Required

Croughton, United Kingdom Countrywide
02 Sep 2016
24 Feb 2017
Contract Type
Full Time
Jacobs Technology is a large business specializing in providing engineering and technical services to various Government customers. Jacobs Technology Inc. is a wholly-owned subsidiary of Jacobs Engineering Inc. (NYSE: JEG) - one of the nation's largest engineering, architecture, technology, and construction firms - with annual revenues exceeding $12B and more than 70,000 personnel worldwide. We have been an integral partner of the Government in supporting the development of virtually every aerospace and defense program over the past 60 years. Sustained superior performance in each of these operations while maintaining a world-renowned commitment to safety and quality is a hallmark of Jacobs.

Jacobs has three potential openings for Network Operations Center Technicians to work at our customer site in the Croughton, UK area. The network operations center (NOC) technicians provide Tier 2 IP network operations to our UK operations. Team will staff an evening/mid-shift (6pm-6am, 365 day/ year . They identify, troubleshoot, and resolve incidents in multiple and complex local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communication systems. They ensure network availability and reliability to all system users and while performing necessary maintenance and incident resolution. Responsible for the dispatches to repair network cabling and drops to workstations and peripheral equipment in the Washington Metropolitan Area.

Responsible to ensure Service Level Agreements (SLA's) are met within Key Performance Indicator (KPI) targets. Interfaces daily with the customer and program management to inform and present information on projects or maintenance activities while providing situational awareness of critical services and outages.

Active TS/SCI w/ Poly Required

Typically requires an Associate degree in a computer field and eight (8) years of related experience. Progressive relevant training and/or certification may be substituted for a portion of the experience requirement.

Minimum of 3 years experience in IP Networking operations, maintenance, or engineering.

Desired Certifications: Cisco CCNA or Juniper JNCIS, ITIL Certifications

If certifications are not current, candidate will be required to obtain a minimum of a CCNA or JNCIS certification within 6 months of their start date

Essential Functions

Work Environment

General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.

Physical Requirements

Most work will be done at a desk or computer.

Equipment and Machines

General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment.


Attendance is critical at all times. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur.

Other Essential Functions

Must be able to communicate effectively both verbally and in writing

Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others

Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation

Must be able to interface with individuals at all levels of the organization both verbally and in writing

Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously.

Must work well under pressure to meet deadline requirements

Must be willing to travel as needed

Must take and pass a drug test and background check