Engagement Manager

Manchester, United Kingdom Countrywide
02 Sep 2016
07 Nov 2016
Contract Type
Full Time
About Jacobs

Jacobs is one of the world's largest and most diverse providers of professional technical services to industrial, commercial and government clients. With revenues approaching $11billion and over 50,000 employees across the globe we're continuing to grow our business every year.

We are looking for talented people to join us across the UK and Ireland to continue our focus on building relationships and delighting our clients (90% of our business is repeat business). In return we have opportunities to work on unique and exciting projects, and a stable platform upon which to develop your career.

Jacobs has an enviable reputation in the UK consultancy sector as a result of a portfolio of high profile projects with clients that include Highways England, National Contractors and Local Authorities. Our current challenges include a significant portfolio of infrastructure projects for Highways England, Network Rail and a range of local authorities with many more cross sector opportunities in the pipeline.

What we're looking for

Experienced Stakeholder Engagement Managers who have strong track record of delivering engagement on complex technical projects. You will act as a key point of contact for internal technical teams, the client and their stakeholders.

You will be able to develop relationships, engagement and consultation strategies/delivery plans to deliver the client's objectives and lead a structured approach to regular communications with stakeholders. You will be required to champion stakeholder issues and concerns with technical teams making sure that the views and insight from local stakeholders to be considered as the scheme develops. As one of the most viable project staff (with clients and stakeholder) you must be adapt at and providing a consistent public face to varying projects.

This requires highly developed skills in interacting with people at all levels and building strong relationships, both internally and externally. Strong abilities in external stakeholder engagement and corporate relationship management is a must. We and you need to be confident that you can manage relationships no matter how easy or challenging they become. You will need to be organised, diplomatic, and able to turn potentially tricky situations into positive ones. You'll also need to care about what you do and be committed to delivering high quality engagement.

While direct client/customer relationship experience is not necessarily required, we are looking for Managers who can gain the confidence of our clients and grow commercial relationships.

Creativity and energy is also key, with expertise encompassing media including print, digital, and some experience of press. A good understanding of consultations is also required.


The role / your responsibilities will include:

  • Leading engagement projects for a single client;
  • Managing day to day contact with the client and stakeholders;
  • Actively engaging with residents, community groups, business and the hard to reach including young people;
  • Creating and maintain the forward plan for activity to deliver the strategic objectives;
  • Delivering multi-channel consultations;
  • Managing internal deliverables (risk, project planning etc.);
  • Ensuring regular update are provide to project teams and the client; and
  • Line management of engagement staff

Essential Criteria

  • Experience of engaging with stakeholders on challenging projects
  • Evidence of planning and delivering community engagement activity on a regional or national level, in particular the use of innovative techniques.
  • Experience of presenting to large groups.
  • Evidence of establishing strong stakeholder relationships.
  • Liaising across organisations/functions.
  • Budget management.
  • Programme and project management.
  • Management of public events and engagement activity.
  • Delivery of engagement programmes across wide-ranging stakeholder groups.

Desirable Skills

  • A degree or equivalent qualification in communications, public relations or similar discipline.
  • Relevant work experience which demonstrates applied knowledge of engagement and communications.
  • Relevant work experience in a communications or engagement role.

We offer a competitive package which includes a Pension and Life Assurance Scheme and the opportunity to participate in our Flexible Benefits programme which offers up to 29 days holiday per annum and a range of additional benefits.


We offer a competitive package which includes a Pension and Life Assurance Scheme and the opportunity to participate in our Flexible Benefits programme which offers up to 29 days holiday per annum and a range of additional benefits.

JACOBS is an Equal Opportunities Employer and is committed to the safety and wellbeing of all.