Section Manager - Bedford

14 May 2016
23 Oct 2016
Contract Type
Full Time
Join E.ON as a Customer Operations Section Manager and you'll be the link to the most important asset we have - our customers. You will support the E.ON Customer Operation's business strategy and goals of being No. 1 for Service. Our objective is to deliver operational excellence through the achievement of Customer Service goals.
You will lead and motivate a Customer Operations department, providing them with clear direction, targets and expectations. You will pro-actively seek opportunities to enhance operational performance and customer service, whilst creating value.
As a Section Manager you will be responsible for setting and delivering key performance objectives across customer satisfaction, quality, value and productivity whilst coaching, leading and developing Team Managers to be capable of delivering these objectives.

  • Passion for providing best in class customer service and delivery of results through people.
  • Ability to drive performance through several direct reports, co-ordinate their activities and manage their performance using effective coaching.
  • Ability to lead teams through on-going change, creating a shared understanding and focus on benefits.
  • Identify gaps in knowledge/skill/behaviour of direct reports and support directed and self managed learning to fill those gaps.
  • Plan and organise own workload to agreed deadlines and performance criteria
  • Experience in health, safety and environment plans.
  • Knowledge of utility industry, systems, processes and policies with a proven track record of delivering results in a fast-paced customer environment.
Additional Information
This role is based at our Bedford Office, Caxton Road, Bedford, Bedfordshire, MK41 0EW.
Due to the nature of this role a CRB (Criminal Record Bureau) check is required.

For more information on reasonable adjustments please click here .

Interested in the role but want to find out more?  Come along for a coffee and a chat, we would be delighted to explain the role and give you a chance to see our team in action to help you decide whether this would be the right role for you in an informal environment.  This will take place on Tuesday 25th October between 2:00pm and 3:00pm, please contact us on 02476 190370 if you are interested and we can book you in.