HVAC Technical Support Engineer

4 days left

Dessau, Central-East Germany
25 Jul 2019
25 Aug 2019
Contract Type
Full Time

The Position and Responsibilities:
We are looking for an enthusiastic individual to join our team as a HVAC Technical Support Engineer. Reporting directly to the Team Manager, you will be responsible for providing support and technical assistance in regards to repair and maintenance of existing Bosch equipment which includes; Gas Water Heaters, Gas Boilers and Heating Systems. In addition to this, you will also be responsible for error, fault analysis and their rectification.

Primarily your role is to support and develop our Technicians/Engineers, maintain service standards, escalate service issues and help deliver outstanding customer service. This is a telephone based position, so someone who has experience in an office environment would be suitable.

Experience Required:
Training as a Heating Engineer, Ventilation Engineer, Electrician, Gas and Water Fitter, Mechatronics Engineer or several years of professional experience in dealing with Heating Technology and Gas Heating.

  • Experience with Bosch equipment is preferred but not mandatory.
  • Proficient PC skills.
  • Analytical approach to problem solving.
  • High customer and service orientation.
  • Excellent team player with strong communication skills.

The Next Step:
We have an exceptional team in place, and we are pleased to be able to appoint a further person to our growing business. We are aware that you may not ‘tick all the boxes’, but if you believe you can genuinely offer some valuable skills and experience to our business, please in the first instance contact our recruitment partner Airswift, and the account manager Jordan Lee Roberts.

Our Business:

We are a leading global outsourcing provider of customer experience management. We collaborate with some of the best-known global brands to harness the industry’s digital transformation and help consistently deliver outstanding customer experiences. With more than 30 years of industry-leading experience, our 75,000 passionate and talented associates support more than 400 clients in 48 languages from 150 offices strategically located in 24 countries.

In addition, Sitel is characterized by a wide range of exciting clients in Dessau, Germany. The main focus in Dessau is the support of business customers of exclusive brands in the fields of heating, power tools and telecommunications. In addition, Sitel provides on-the-spot support to renowned companies in the online payment services, consumer electronics and digital media segments.

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