Director, Service Operations

05 Jun 2019
05 Jul 2019
Contract Type
Full Time
Director, Service Operations  
CN, Beijing | Management | Full-Time 
| ID:  3105  
A Career with Global Opportunities
Do you have full experience of lead and build large teams within multinational organisations? Do you want to work in a international company. Here in Vestas,you will provide leadership and guidance to Area Service Managers. Welcome to join us!
Sales >SBU CHI > Construction China
The department is a part of the Vestas Service organisation. The department is responsible for delivering service solutions on all brands enabling the service business within Vestas to fulfill its ambitious, strategic targets. The service solutions vary from parts & repair over maintenance concepts to product improvements like component life extensions, optimizations of performance and cost-out initiatives. The department holds the design responsibility for service/aftersales solutions on the products no longer being manufactured. We are responsible for delivering innovative solutions to ensure highest possible value to Vestas customers in the service business.
  • Full accountability of service sites management and site performance KPIs- ensure smooth execution of all service contracts (e.g. on-time delivery, risk control, resource planning / mobilization, financial targets etc.) and work closely and proactively with customers' management and internal Vestas departments when issues are identified
  • Responsible for creation, development, communication and implementation of the Operation strategies and key initiatives. Constantly steer and control all operational activities in the China with the objective of maximizing the operating profit,Drive changes in Operation department; lead process and procedural improvements, efficiency, and lean projects 
  • Provide leadership and guidance to Area Service Managers and service site employees to ensure Safety First, Operational Excellence and customer satisfaction
  • Collaborate with Service Sales department to  maximize the contribution to sales and operating profit through optimum allocation of manpower and key resources
  • Monthly and Quarterly reporting to Regional management team and key internal stakeholders in connection to site KPIs, priorities and issues 
  • Tracking issues and providing solutions and execution
  • Responsible for team development, performance management and talent retention etc. Make annual recruitment and training plan; drive performance related certification and development programs on site

  • BS or MS in related discipline with minimum 6-8 years of experience in a service management position, preferably in such industries as power / utility, construction, large service or industrial
  • A seasoned professional leader with experience in leading at least 4-5 people managers in his or her previous organizations
  • Excellent management and leadership skills; familiar with people coaching and mentoring,Excellent commercial sense - able to support Sales team to close key deals 
  • Good risk management and mitigation experience,Good communication and negotiation skills
  • Fluent in both spoken and written English,Able to lead changes and work in a dynamic and diversified environment
  • Good knowledge in developing and deploying strategic initiatives to meet customer and business targets,Willing to travel extensively
What we offer
Vestas provides an open, respectful and global culture, competitive compensation package and long-term career development. Choose us, choose a brilliant future! To meet business growing needs, Vestas needs a lot of talents to join us.We care and respect all employees and will offer attractive benefits which include: A broad program of on job training, A perfect platform for professional and personal development,  Bonus Program, Colorful team activities and etc.We put the emphasis on developing both personal and professional skills. In return, we expect you to go the extra mile to achieve results.

Additional information
Primary work location: Beijing,China
You can apply online by clicking on the "Apply Online" button at the top or bottom of this page
About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 101 GW of wind turbines in 80 countries, we have installed more wind power than anyone else. 
Through our industry-leading smart data capabilities and unparalleled more than 86 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. 
Together with our customers, Vestas' more than 24,600 employees are bringing the world sustainable energy solutions to power a bright future.
We invite you to learn more about Vestas by visiting our website at and following us on our social media channels.

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