Customer Care Specialist

Recruiter
Tesla
Location
Las Vegas, Nevada
Salary
Competitive
Posted
14 May 2019
Closes
06 Jul 2019
Ref
73162
Sector
Engineering
Category
Management
Contract Type
Permanent
Hours
Full Time
The Customer Care Specialist is a challenging and rewarding role which presents the opportunity to engage with all of Tesla's customers on a daily basis. The Customer Care Specialist is responsible for owning communications between Tesla and our customers. This includes answering phone calls and/or responding to emails and explaining the solar installation process, designs, billing, monitoring system and interconnection procedures. The Customer Care Specialist is also responsible for maintaining our relationship through the entire contract term. Being a Customer Care Specialist at Tesla presents the opportunity to work with all internal teams and stay current on exciting changes and announcements that affect our customers!

The Customer Care Specialist should have strong verbal communication, writing, follow up and problem solving skills and should be results oriented to deliver the customers' expectations.

Responsibilities
  • Answer phone or email inquiries from customers
  • Communicate with internal teams to improve Tesla customer service
  • Provide Tier 1 technical support
  • Handle escalated customer inquiries including follow up and all communication
  • Answer questions regarding system performance, maintenance and billing
  • Additional duties required as needed

Requirements
  • 2 years of customer service experience, preferably in a call center environment
  • Evidence of exceptional ability
  • Ability to deal with 80-100 inquires per day via inbound/outbound phone calls and email
  • Ability to accurately type 45 words/minute
  • Ability to adapt in a fast pace changing environment
  • Ability to thrive in a busy call center environment
  • Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications)
  • Knowledge of the construction/solar industry is strongly preferred
  • Excellent written and verbal communication skills required
  • Excellent customer service skills required
  • Ability to independently make decisions and solve problems
  • Ability to stay cool under pressure
  • Regular, reliable and predictable attendance required
  • Team player attitude a MUST!
  • Must be able to successfully pass a pre-employment criminal and reference screen

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