Technical Support Engineer

Ho Chi Minh City
21 Apr 2019
21 May 2019
Oil and Gas
Skilled Trades
Contract Type
Full Time
Role synopsis:
Works within the Sales Operation team and assists the Technical Service Manager in providing technical supports to the company's Sales and Marketing, distributors and customers for added values to Sales' offer and confidence of consumers in the company's products and services.

No. of positions: 2 (1 in Hanoi and 1 in HCMC)

Key accountabilities:
  • To ensure full compliance to the company's HSSE standards. To communicate safety lubrication practices to customers/consumers in training, meeting, etc.
  • To provide daily support to Sales and distributors in training, updating on lubricating products and lubrication applications.
  • To support customers upon requests in training, site visits, technical advice, trouble-shooting and used oil analysis.
  • To assist Marketing in every new product launchings, trade programs such as Mechanic Advocacy, Micro Marketing, etc., and providing technical advice on products.
  • To get updated information on local lubricant market and competitors, then update on trends in industry and lubricants for Sales and Marketing.
  • To keep abreast with lubrication and industry trends, to network with Asian Technical team for sharing technical information and getting updated.

Essential Education:
  • Bachelor Degree in engineering.
  • Mechanical engineering or Automotive Engineering is preferred.

Essential experience and job requirements:
  • 3 years working experience
  • 2 years of experience in providing technical services in chemical, automotive, or lubricant industries.

Other Requirements (e.g. Travel, Location):
There are no additional requirements. Please respond with N/A below.

Desirable criteria & qualifications:
  • "Can-do" attitude
  • Good communication and presentation skills for training, coaching, presenting in front of large audience
  • Good situation analysis and problem solving skills.
  • Good command of office computer skills (Word, Excel, PowerPoint, internet, email)
  • Fluent spoken & written English & Vietnamese is preferrable
Required competencies:
  • Performance Bias - exceeds expectations of contribution and performance
  • Business Awareness - demonstrates clear understanding of the business context of the company
  • Wise Decisions - anticipates future situations and plans ahead to meet them
  • Innovation - looks for ways to do things better, faster and more efficiently
  • Communicate and influence with respect
  • Foster learning and ongoing development
  • Strive for excellence in execution

About BP:
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.

The Downstream segment has global manufacturing and marketing operations. It is the product and service-led arm of BP, made up of three businesses (Fuels, Lubricants, and Petrochemicals).

We aim to run safe and reliable operations across all our businesses, supported by leading brands and technologies, to deliver high-quality products and services that meet our customers' needs.

Disciplined execution of our strategy is helping improve our underlying performance, capture opportunities for further growth, generate attractive returns and create a more resilient business that is better able to withstand a range of market conditions; and create opportunities for future growth.

BP Lubricants is a world-leading manufacturer, distributor and marketer of premium lubricating oils and greases. As a proud member of the BP group, our global reach extends into 44 countries and we market our products in over 75. It's a complex operation of many moving parts - made possible by a close-knit network of over 7,000 talented employees across eleven different functions.

Among us, you'll find engineers and technologists. Business managers and analysts. We work in offices, in labs, by the race track and on the shop floor. We're creators, innovators, thinkers and networkers. Graduates, parents, leaders and experts. We share ideas from every background and support every bold ambition. And we benefit from our combined experience, from every walk of life. Together, we're keeping the world moving. So we're immensely proud of what we do.

Search all jobs like this