Desktop Infrastructure Engineer: Windows 10 (Contract)

London, United Kingdom
20 Apr 2019
14 May 2019
Oil and Gas
Contract Type
Full Time
About us

Gazprom Marketing & Trading (GM&T) is a subsidiary of the Gazprom group - the world's largest gas producer and one of the world's largest energy companies. Headquartered in London, GM&T operates to provide Gazprom group with a global marketing reach, round the clock operational coverage and excellent customer service. Established in 1999, GM&T has grown from a single office in London into a truly global organisation, with around 1000 employees worldwide. With offices in Europe, Asia and the USA, GM&T trades energy commodities including gas, power, oil, LPG, helium, emissions, LNG and FX and also operates a retail business, trading as Gazprom Energy.

Our culture is defined by our people. Through living our values every day we continue to create a culture that enables us all to succeed. We work as one team with our customers, our parent company and each other in order to understand each other's needs. With an unstoppable passion for excellence, growth and learning, we're committed to creating an environment that fosters the development of knowledge, skills and experience, so that our people can thrive and prosper in their careers with us. We believe that we have the best team in the industry which makes us a trusted partner across international capital and energy markets. Our diverse employee base, with a wealth of expertise, knowledge and experience makes GM&T a truly exciting place to work. We encourage new ideas and initiatives as innovative thinking is central to how we do business. Most importantly, we are a growing and developing business where inspired individuals can make a difference and help shape our future.

Duties & Responsibilities

The specific responsibilities of the role include:
  • Provide 3rd line support of desktops and laptops for a Windows-based environment
  • Prioritise and oversee BAU tickets for Desktop Infrastructure Engineering team (Incidents, Service Requests) including escalations from other teams such as Software Packaging team.
  • Responsible for Monitoring, Configuration, Security (RBAC), Maintenance, Reporting Standards, Agent Health and Upgrades of SCCM infrastructure
  • Management of the Global Windows Image - Updating / Deployment / Patching / Remediation and Maintenance
  • Support OSD build enhancements - BIOS and Driver testing and updating driver packs, editing the front end (XML) for additional functionality in the build wizard
  • Software packaging to current standards, including MSI/EXE customisations, scripting, testing and documentation.
  • Group Policy implementation in alignment with Microsoft recommendations and internal security baselines
  • Act as Desktop Subject matter expert (SME) to support strategic initiatives and tactical deployments, including current W10 roll out and running of ongoing upgrades for W10/O365
  • Develop innovative solutions for improving the user experience, security, and management of desktops and laptops
  • Creating scripts where possible to automate and improve desktop support processes
  • Ensure adherence to architectural and ITIL standards
  • Innovative with willingness to challenge the status quo
  • Ability to juggle multiple, potentially conflicting priorities in high-pressure situations
  • Analytical, structured thinker and problem solver
  • Strive for continuous improvement, proactive about root cause analysis and long-term viable solutions

Skills & Competencies

We are looking for candidates with a combination of the below knowledge and technical experience:
  • Microsoft SCCM 2012 / Current Branch
  • Microsoft Hyper-V
  • Knowledge of encryption technologies, BitLocker, Endpoint Encryption etc.
  • Windows 10, Windows 7 Operating Systems
  • Windows Server 2008 R2, Windows Server 2012, Windows Server 2016
  • Windows Updates / SCUP / WSUS
  • Advanced troubleshooting of the Windows desktop (Event Viewer analysis / PerfMon / WinDBG / SCCM log files)
  • Security Patch remediation
  • Device Control / AntiVirus Solutions
  • Microsoft Group Policy and Profile management
  • Windows hardware drivers and how they are integrated into a Desktop Build.

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