Help Desk Analyst IV

Recruiter
Location
Washington, District of Columbia
Salary
Competitive
Posted
30 Nov 2016
Closes
06 Jan 2017
Ref
I2S0000WQ
Contract Type
Permanent
Hours
Full Time
TS/SCI clearance.

Experienced help desk technician and system administrator responsible for the monitoring of system performance, configuration, maintenance and repair of program assets and infrastructures in a Classified environment. The Level 3

System Administrator assists the Help Desk Team Lead and provides deskside technical support to senior leadership and management offices within the Department of Justice. Candidate must have experience in working

independently toward a common team goal. The Level 3 System Administrator provides coordination with service desk call-center team lead and Program Manager to plan, organize and complete system installations and moves.

Resolves trouble calls.
Minimum Requirements:

- Windows desktop administration (i.e., Windows 7/8/10, MCP, MCSE, etc).

- Active Directory administration.

- Account administration (Password resets, profile maintenance, user permissions, exchange e-mail issues, etc).

- Remote Desktop administration. (i.e. Tivoli; VNC, RDP, etc).

- Understanding of networking technologies, cabling, patch-panels, IP subnetting, DHCP, encryption, and Virtual Private Networks.

- VMWare/CITRIX applications in support of virtualization.

- BMC Remedy ITSM system (or similar trouble ticket tracking system)

Additional helpful capabilities/experience:

- COMSEC (handling, encryptors, DTDs, etc.)

- Public Key Infrastructure implementation, administration and maintenance.

- Industry Certification or training (A+; Network+; etc)

Essential Functions

Physical Requirements:

Working at a computer or desk (Considerations: Sitting, Eyes, Hands)

May involve long periods of sitting

Work Environment:

An inside office environment (Considerations: Closed quarters, lighting, and temperature fluctuations)

Needs to be able to work well with and support co-workers and clients

Needs to have clear, concise and accurate communication skills

Equipment and Machines:

Standard office equipment and machines, computer workstation

Attendance:

Punctuality and regular attendance are necessary to meet deadlines

Regular attendance is necessary and required

Other Essential Functions:

Must be able to communicate effectively

Must demonstrate professional behavior at all times when dealing with clients, management and employees

Grooming and dress must be appropriate for the position and must not impose a safety risk to the employee or others

Must be able to support and work in a proactive team environment

Must hold the safety of yourself and those around you as the number one priority in the workplace

Completion of required certifications required within six (6) months of hire date

Must hold an active TS/SCI level clearance.