Representante Serviço de Campo

Recruiter
Location
Sao Paulo,
Salary
Competitive
Posted
24 Nov 2016
Closes
01 Dec 2016
Ref
2783481
Sector
Oil and Gas
Contract Type
Permanent
Hours
Full Time
The Field Service Representative performs duties pertaining to the installation, operation, repair and maintenance of chemical feed and water treatment systems at customer sites in Latin America countries.

Essential Responsibilities

The Field Service Representative performs duties pertaining to the installation, operation, repair and maintenance of chemical feed and water treatment systems at customer sites in Latin America countries.
• Provides immediate response to customers' (internal and external) and other personnel's concerns, calls, or other communications, including problem solving, answering questions, providing correspondence and reports.
• Operates and provides service water systems to include, but not limited to, chemical feed systems, filtration, reverse osmosis, ultrafiltration, electrical deionization and deionization applications.
• Provides data and reports through Remote Monitoring System tools and keeps tracking of equipment performance at customer sites as needed.
• Performs water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis.
• Collects performance information and perform maintenance activities in order to prevent damages. Maintains and calibrates feed pumps, controllers, feed rate charts and maintain log sheets.
• Maintains inventory of spare parts (lube oil, tubing, piping, etc.), and adequate supply of reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis.
• Performs administrative functions; such as, ordering materials, preparing job status reports, preparing reports to customers, time sheet and expense sheets on a complete timely, and thorough basis.
• Prepares timely and accurate technical reports for internal records and directly to customers.
• Conducts preventative maintenance and calibrates feed pumps, controllers, feed rate charts maintains log sheets.
• Responsible for moderate level mechanical, electrical and process related troubleshooting on chemical feed and water treatment equipment.

Qualifications/Requirements

• University degree/certificate for Chemical, Civil Electrical, Mechanical, Environmental or Industrial Engineering and at least 3 years work experience in water treatment field;
• Strong customer service related background;
• Able to prioritize, organize work, and meet deadlines;
• Able to multitask, provide direction and address service request issues;
• Solid verbal and written communication skills;
• Computer skills with MS Office and PLC and ability to learn other software applications;
• Ability to work in and lead cross-functional teams;
• Portuguese and English language skills;
• Ability to travel as needed - more than 70% of the time.