Senior Specialist / Product Support Specialist

Recruiter
Location
Aleksandrów Łódzki,Łódzkie,Poland
Salary
Competitive
Posted
21 Nov 2016
Closes
08 Jan 2017
Ref
PL59631072_E1
Contract Type
Permanent
Hours
Full Time
As a result of growth of our organization, ABB Medium Voltage Drives (MVD) is currently looking for candidates for a position of Product Support Specialist in our factory in Aleksandrow Lodzki. This person will be responsible for the trouble-free operation of the installed base of multiple MVD product families in customer installations.

Tasks:
- Provides technical support and solves problems in own expertise area via remote or on-site service (travel up to 20% of the working time);
- Resolves, monitors and closes service cases ensures timely and appropriate resolution and coordinates the resolution with subject matter experts;
- Participates in covering remote support and stand by for emergency cases (no weekend or night shifts);
- Facilitates and coordinates the technical know-how transfer between the factory and the regional and local service organizations;
- Monitoring of factory and field quality on local basis, analysis and implementation of improvement actions, coordination with global teams;
- Performs analysis of field failures. Prepares RCA and 4Q reports for customers;
Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization;
- Provides technical specialist leadership and coordination for the field Service teams.

Requirements:
- Higher technical education (Master degree in electrical engineering preferred);
- Previous experience in engineering (at least 2 years);
- Background in power electronics preferred;
- Fluent in English language;
- Strong results orientation;
- Good communication skills;
- Driver's license.