PEX Functional On-Site Support Representative

Kirtland AFB, New Mexico
20 Nov 2016
07 Dec 2016
Contract Type
Full Time
Jacobs Technology's TEIMS Group is a premier provider of process-based systems and software engineering products and services. We focus on innovative solutions for our customers at the Department of Defense (DOD) and other Government organizations.

We are looking for an Functional On-Site Support Representative to support the Patriot Excalibur (PEX) program at Kirtland AFB, NM.

Patriot Excalibur (PEX) is USAF software used to automate processes such as scheduling, training, and standardization/evaluation in squadron sized units.

The ideal candidate should under governmental direction, provide software and systems engineering tasks for the requirements, design, implementation, integration, and support of all software and associated documentation for new, upgraded, and existing PEX capabilities. Using an Agile software engineering approach, specific functional requirements are fluid throughout the life cycle of the project. The PEX program is conducted in accordance with Agile principles, one of which states: "welcome changing requirements, even late in the development." Through the iterative process of requirements and product definition embodied in the Agile approach, capabilities may be reduced and new capabilities added to the PEX system over the course of the period of performance.

Responsibilities and Duties:
  • Oversee PEX implementation, upgrades, and disposition; ensure PEX hardware and software versions are compatible
  • Manage PEX security permission levels, user list, and access levels
  • Provide initial, continuity, or refresher training to local users on-site in the operations of PEX features and upgrades
  • Troubleshoot PEX software, hardware problems found by the user at the unit or squadron to provide problem identification, resolution and tracking to include logging the problem, duplicating through testing and analyzing until a resolution is found
  • Maintain control and cognizance over USAF unclassified/classified d

*This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.

Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law. To view the DOL's Equal Employment Opportunity is the Law poster, please click here .

Experience Required:
  • Patriot Excalibur experience highly desirable.
  • Operational flying and non-flying experience in USAF Squadron Training, Stan/Eval, Scheduling, and readiness is desirable
  • Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems
  • Dependent upon local unit requirements, knowledge of networking hardware/software over classified and unclassified government networks may be required
  • Dependent upon local unit requirements, four years' experience administering infrastructure support to mainframe and / or client server systems and/or DOD systems may be required.

Education Desired/Required:
  • Associate's degree and two (2) years' experience preferred
  • Or Technical School Certification related to computer systems
  • Or the equivalent military training in Standardization/Evaluation, Training scheduling and/or readiness.

U.S. CITIZENSHIP REQUIRED. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Essential Functions

Physical Requirements:

Work is primarily sedentary. Some walking and standing may occur in the course of a normal workday in connection with travel to and from meeting and conferences. May carry light items, such as reports, data products, and notebooks.

Work Environment:

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.

Must be able to work independently and with minimal supervision.

Equipment and Machines:

Standard office equipment and machines, computer workstation.


With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.

Must be able to work within the shift hours of 6:00 a.m. and 6:00 p.m.

May be required to work outside of normal shift hours when required for mission support.

Other Essential Functions:

Travel requirements - Work may require occasional to frequent travel.

Must be able to secure and maintain a security clearance.

Must pass drug testing.

Must be able to read and write effectively in English.

Must embrace Beyond Zero/Safety principles of Jacobs to include; adhering to safe work practices and standards while performing daily tasks, taking responsibility for own and coworkers' safekeeping and encouraging others to work safely.