Customer Consultant (Bilingual Spanish)

Recruiter
Location
Philadelphia, Pennsylvania
Salary
Competitive
Posted
20 Nov 2016
Closes
06 Jan 2017
Ref
202469
Sector
Oil and Gas
Category
Administrative
Contract Type
Permanent
Hours
Full Time
Job Description
This is an exciting opportunity to work for PECO in the downtown Philadelphia main office building. This is a full time regular Customer Service Representative position.

As a regular Full-Time Customer Service Representative your job responsibilities will be to provide the best possible service to PECO electric and gas customers. You will perform a variety of duties such as:

Receiving and answering customer's inquiries, furnishing and obtaining information in connection with service orders, electric and gas emergencies, service changes and other customer requests.

Schedule
-This is a regular Full-Time position
-You must be available to work core business hours Monday through Friday 7:00 am to 7:00 pm and/or Emergency hours 24hours/7days
-Hours to address Holidays and emergency response needs may be required
-Schedules may vary weekly, and change within (48) hours based on business needs
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Qualifications:
Position Requirements:

-You must be able to type a *MINIMUM* of 40 words per minute.
-At least (2) years customer service experience (call center environment is preferred)
-You must have a high school diploma or equivalent GED
-Strong PC Skills and professional telephone etiquette
-Ability to multi-task (type while talking to customers)
-Ability to work in a fast paced environment
-You must demonstrate EXCELLENT written & verbal communication skills
-You must have a proven track record of reliability and customer focus
- Applicants must attach a resume

Preferred Requirements

-Bilingual (Spanish) speaking (Conversational & Business)
-Ability to analyze complex issue and problem solve

- Successful applicants must:

-Satisfy technical testing requirements (simulation of calls, mathematical calculations, typing skills of 40 wpm, and behavioral assessment)
-Satisfactorily complete testing, interviews, pre-employment drug & alcohol testing and a background Investigation