Customer Services - Financial Solutions

18 Nov 2016
18 Dec 2016
Contract Type
Full Time
Financial Solutions Advisor - £15,767 per annum + Up to £100 per month OTE Are you looking for a rewarding customer services career with great opportunities for development? If so, we have the perfect role for you here at npower!

Were currently looking for talented customer service individuals to join our well established Financial Solutions team at our bespoke call centre near Houghton-le-spring, County Durham.

The Role Working as part of the Outbound Financial Solutions team, you will be essential in helping our customers settle outstanding payments on their accounts. Offering friendly advice and negotiating payment plans that are beneficial to both the customer and the business.

This is a challenging role, but we want you to excel while working with us so you will be given full support and industry training to help you deliver a customer service that is second to none.

Why npower? Our people are our most important asset and are what sets us apart from the competition. We offer a competitive salary and impressive benefits package, and the opportunity to really shape the future of the business, all whilst receiving the support you need to develop your skill set and achieve your long term ambitions. Here are just some of the great benefits included:

23 days holiday raising to 25, plus all bank holidays off

Up to £100 a month OTE and regular Prize incentives!

Subsidised Restaurant and Cafe


Bike 2 work vouchers

Childcare Vouchers

Free Onsite Gym and fitness classes

Regular coaching and development sessions

Health and dental plan

Unique progression opportunities

Learning resource centre for personal and professional development

Working Hours To keep up with our customers requirements and maintain a quality service, successful individuals will join us on a full-time, permanent basis working Monday Friday, 12pm 8pm, with rotational Saturdays (This is 1/3, working between the hours of 8:00am 6:00pm).

How to Apply Whilst the ideal candidate will have prior experience of working in a sales or collections environment, we are looking for dedicated customer service individuals, with excellent communication and negotiation skills.

So if you consider yourself to be a cool calm negotiator and have a positive approach to problem solving, dont hesitate and click APPLY Today! Interviews are available immediately.

Please apply online by selecting the 'Apply' button and uploading your CV directly. Please note: applications will only be accepted via the Apply button

Company Overview Npower is one of the Uks biggest energy suppliers with the backing of one of Europes largets energy companies, the RWE group. We supply gas and electricity to millions of homes up and down the country, So when you switch on the light, take a shower, or simply have a cuppa, youll know you can rely on us. Were also here for you when your boiler needs servicing or repairing. We offer competitive tariffs that save you money and well tell you when you can save even more. Its all part of how we stand up for customers every day at npower. We stand up for the community too. Were proud to have been a partner of Macmillan for 12 years raising over £3.5m. Were also one of only a handful of UK companies to have been awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.

Agencies: RWE operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to - See more at: