Customer Support Intern

Recruiter
Location
Veresegyhaz,
Salary
Competitive
Posted
17 Nov 2016
Closes
04 Jan 2017
Ref
2781027
Sector
Oil and Gas
Contract Type
Permanent
Hours
Full Time
Responsible to support the Parts Global Customer Support COE teams with their daily entry- and reporting activities.

Essential Responsibilities


  • Screen, rename and prioritize incoming digital e-fax requests.
  • Screen and prioritize incoming email requests in the team's shared mailbox(es).
  • Digitize long Quote and Order requests from different file formats using a text recognition software.
  • Enter simple Quotes into Oracle based Parts ERP System.
  • Mass-upload multiple lines to previously created Quote Headers.
  • Estimate transportation cost for Quotes using a Transportation Cost Calculator.
  • Enter simple Orders into Oracle based Parts ERP system.
  • Support global customer support team overall entry activities.
  • Audit quotes and orders that were entered on the previous business day.
  • Drive customer support related daily, weekly and monthly metrics.
  • Prepare analysis, presentations as needed.
  • Support the green belt projects of the customer support team members.


Qualifications/Requirements


  • High School degree. College studies in progress.
  • Previous student job in customer service and experience in a multinational company is a plus.
  • Solid knowledge of Microsoft Office softwares.
  • Knowledge of any business reporting environment is a plus.
  • Confident communication level of spoken and written English language.
  • Solid communication skills, self-motivated, ability to establish and handle multiple priorities simultaneously.
  • Team player attitude.
  • Self-starter, capable of working with minimum supervision.
  • Tolerate monotonous work on a daily basis.
  • Strong supporter of customer service excellence.