Process Support Intern

Recruiter
Location
Veresegyhaz,
Salary
Competitive
Posted
17 Nov 2016
Closes
06 Jan 2017
Ref
2781011
Sector
Oil and Gas
Contract Type
Permanent
Hours
Full Time
Responsible to support the Parts Global Customer Support COE teams with their daily entry- and reporting activities.

Essential Responsibilities


  • Screen, rename and prioritize incoming digital e-fax requests.
  • Screen and prioritize incoming email requests in the team's shared mailbox(es).
  • Digitize requests from different file formats using a text recognition software.
  • Mass-update multiple lines with actual data.
  • Mass-update TSNs in Oracle Installed Base.
  • Support global customer support team overall activities.
  • Book Distributed Power Orders in Bravo ERP.
  • Drive customer support related daily, weekly and monthly metrics.
  • Prepare analysis, presentations as needed.
  • Support the green belt projects of the customer support team members.


Qualifications/Requirements


  • High School degree. College studies in progress.
  • Previous student job in customer service and experience in a multinational company is a plus.
  • Solid knowledge of Microsoft Office softwares.
  • Knowledge of any business reporting environment is a plus.
  • Confident communication level of spoken and written English language.
  • Solid communication skills, self-motivated, ability to establish and handle multiple priorities simultaneously.
  • Team player attitude.
  • Self-starter, capable of working with minimum supervision.
  • Tolerate monotonous work on a daily basis.
  • Strong supporter of customer service excellence.
  • Hungarian language knowledge is a MUST