Year in Industry 2017 - Customer Operations Undergraduate Scheme

Recruiter
Location
Nottingham
Salary
Competitive
Posted
07 Nov 2016
Closes
06 Jan 2017
Ref
61885_6
Contract Type
Permanent
Hours
Full Time
Responsibilities
Customer Advisor
Key responsibilities
  • Dealing with a range of enquiries and providing outstanding customer service
  • Working as part of a team to achieve shared goals
  • Develop a detailed understanding of a specific area of the business
  • Display role model behaviours and support the needs of the team
 
Operational Excellence Junior Navigator
Key responsibilities
  • Develop an understanding of Lean and six sigma methodologies
  • Input to project management of the programme
  • Participate in front-line observations, completion of diagnostic analyses to delivery of diagnostic outputs
  • Lead problem solving workshops, complete analyses to deliver design outputs
  • Engage front-line teams to develop and deliver implementation plans
  • Coach local change agents to drive own work streams
 
Service Delivery Team Manager
Key responsibilities
  • Gain an understanding of the requirements of project management
  • Manage own projects effectively
  • Analyse the implementation of projects to understand the affects and benefits provided and to ensure they are in line with pre-implementation projections
  • Produce analysis to help support Service Delivery Managers, Section Managers and Customer Service Managers in effective decision making around service and performance levels


Qualifications
Essential:
  • Proactive attitude
  • A passion for understanding the needs of customers
  • A desire to continuously improve and to support the development of others
  • Strong communication skills - both written and verbal
  • Emotional resilience
 
Desirable:
  • Proficient on Microsoft Word, Excel and PowerPoint
  • Experience of customer service
 
Additional Information
The programme has a duration of 48 weeks.
The role is located at Oakstead Court, Nottingham.
Due to the nature of this role a DBS (Disclosure Barring Service) check maybe required.
For more information on reasonable adjustments please click here .
To avoid disappointment, we strongly advise you to apply well in advance. Our schemes attract great interest and we begin assessing candidates in our assessment centres in December. This means we may have to close a scheme early if all the places are filled