Customer Support Specialist

Recruiter
Location
Bucharest,,Romania
Salary
Competitive
Posted
02 Nov 2016
Closes
06 Jan 2017
Ref
RO58935243_E4
Contract Type
Permanent
Hours
Full Time
Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

Tasks:
- Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request.
- Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.

Requirements:
- University degree (Economics/ Engineering/ Computer Science etc).
- Ideally 2-3 years experience in contract execution activities / order handling or similar.
- SAP knowledge - MM & SD modules.
- Very good communication skills.
- Good organizer, able to act either independently or in a team.
- Capacity to act quickly and meet deadlines.
- Used to work with procedures, instructions and process workflows.
- International commercial knowledge.
- English - advanced level.
- PC literate.