CUSTOMER SERVICE REP - 2021

Recruiter
Location
Carlsbad, California
Salary
Competitive
Posted
29 Oct 2016
Closes
31 Dec 2016
Ref
367560700
Sector
Oil and Gas
Contract Type
Permanent
Hours
Full Time
Requsition ID#43962
 
Job Title: Customer Service Representative
FLSA: Non-Exempt
Reports to: Station Manager
Summary
The perfect fit for our Chevron Stations Inc. team would be someone who is people oriented, selfmotivated, dependable, able to work effectively and safely in a fast-paced environment while maintaining 100% total customer focus.
The Customer Service Representative operates a retail facility by providing exceptional customer service, while accurately transacting sales of fuel and merchandise, and maintaining a clean and safe work environment for all. We sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, have a positive work attitude and enjoy working as a team.
Essential Functions
  • Provides exceptional customer service, including but not limited to, a pleasant greeting, smiling, making eye contact, soliciting additional sales, processing the transaction accurately, thanking the customer and inviting them to return.
  • Conducts all transactions and register duties accurately, quickly and in accordance with Company guidelines and procedures.
  • Performs daily station responsibilities, including cleaning duties inside and outside, prepare quality food products, and stocking of merchandise.
  • Interacts and communicates effectively and productively with others.
  • Support and follow established safety, security, quality, and CSI's policies, procedures, practices and programs.
  • Provide regular and predictable attendance.
Principal Duties include but are not limited to:
  • Provides top quality customer service at all times and to every customer.
  • Secures all funds in safe or register. Makes timely drops and maintains cash drawer at or below maximum level, in accordance with Company policies, guidelines and procedures.
  • Performs daily station cleaning while maintaining a safe work environment.
  • Complies with company standards on carding customers for all age restricted products.
  • Prepares food & drinks, cleans, stocks and maintains food prep area in compliance with health codes. (Based on location)
  • Courteous, professional contact with co-workers, customers, vendors, and community at large.
  • Neat appearance and good personal hygiene in compliance with company image standards.
  • Takes reasonable precautions and measures to protect company assets.
  • Preserves the safety of self, fellow employees and all others in the work location.
  • Must conduct themselves at all times, in accordance with the CSI Code of Conduct.
  • Complete other tasks as assigned by management.
Job Specifications
Skills and Experience Include but Not Limited to:
Required:
  • Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
  • Strong interpersonal and verbal & written communication skills.
  • Ability to read, write, speak and comprehend English
  • Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
  • Ability to handle challenging situations professionally and exercising good judgment
  • Basic math skills such as addition, subtraction, multiplication, and division.
  • Must possess required up-to-date food handling certificates, as required by law (in specific locations only)
Preferred:
  • Previous cash handling and customer service experience.
Physical Demands Include but Not Limited To:
  • Ability to stand and walk for long periods of times on hard and uneven surfaces.
  • Ability to process information and merchandise through cash register system. Repetitive motion with hands, wrists, elbows and shoulders.
  • Ability to operate and use all equipment necessary to run the store. Vision and depth perception is required.
  • Ability to bend, carry, push, pull, stoop, squat, twist or lift to stock merchandise and clean station in narrow spaces. Merchandise, equipment and cleaning supplies throughout the station generally weighing 0-50 pounds. Use of strong chemicals.
  • Ability to work unaccompanied at a rapid work pace for extended shifts of 12 hours or more, as assigned.
  • Periodic exposure to all outdoor conditions at all times of day.
  • Occasional exposure to prolonged periods in walk-in coolers at 34?F.
  • May also experience extreme hot temperatures when operating store equipment.
This job description is not all inclusive. In addition, CSI reserves the right to amend this job description at any time. CSI is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Compensation and Benefits (Based on Eligibility):
  • CSI offers a competitive Salary and Bonus Program
  • Medical/Dental/Thrift Plan
  • Tuition Reimbursement
  • Paid Vacation, Paid Holidays and Paid Sick Leave
  • Career path advancement opportunities
All offers of employment are contingent upon the successful completion of a pre-employment drug and background screen.
Chevron Stations Inc. is a drug-free workplace committed to a diverse workforce.
We would like to thank everyone who submits a resume for this position. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.
Chevron Stations Inc. participates in E-Verify.
Chevron Stations Inc. is an equal opportunity employer.
CUSTOMER SERVICE REP - 2021