Customer Service Manager

Recruiter
Location
Alblasserdam,
Salary
Competitive
Posted
29 Oct 2016
Closes
03 Jan 2017
Ref
2765679
Sector
Oil and Gas
Contract Type
Permanent
Hours
Full Time
The Account/Customer Service Manager manages projects with customers who have service contract with respect to the maintenance of their Jenbacher engine.
The role is mainly Dutch customers in Westland, to connect with the team it is preferable to be one day a week in Alblasserdam.

Essential Responsibilities

The Account/Customer Service Manager manages projects with customers who have service contract with respect to the maintenance of their Jenbacher engine(s)
• Plan and implement projects at various customer work sites in the Netherlands Westland, including the activities of staff and subcontractors
• Primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with staff as appropriate
• Respond to call-out type repair requests from customers
• Lead the regional implementation of New Product Introductions (NPI) and take actions necessary to expand existing product lines and grow the business through development of new products and services
• Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
• Manage a network of resources (including contractors) in support of project execution.
• Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements
• Take part in the writing of reports that describe the results of a project
• Participate in the development of proposals for projects
• Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations
• Ensure that delivered products and services achieve highest quality and performance levels
• Negotiate change orders with the customers
• Professionally represent GE during all customer communications
• Manage a varied staff that will include employees, customers, partner companies, or subcontractors

Qualifications/Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma/GED with experience in a project management position);or equivalent knowledge or experience
• Experience in a project management, (pre)sales, engineering or manufacturing role
• Project management experience working in a leaders role of implementing projects in a field environment

Desired Characteristics

• Willingness and ability to travel 65% of the time within the assigned region.
• Also to be able to speak fluently Dutch and English