Software Project Analyst

Recruiter
Location
Mentor, Ohio
Salary
Competitive
Posted
22 Oct 2016
Closes
05 Dec 2016
Ref
2736078
Sector
Oil and Gas
Category
Manufacturing
Contract Type
Permanent
Hours
Full Time
GE is actively seeking a Support Staff personnel to join our growing Customer Support team to support existing boiler optimization and remote plant M&D solutions. The overall objective of this position is to help organize support processes and coordinate various Customer Support activities with engineering staff.

Essential Responsibilities

The job entails significant interactions with other customer support personnel and be responsible for monitoring automated software alerts, generating periodic customer reports, and maintain customer contact logs.

As Customer Support Staff Personnel, you will:
  • Monitor software and optimizer alerts regularly and communicate the status of issues to responsible Customer Support manager
  • Assist other Customer Support engineers with data collection and remote connectivity issues
  • Interact with other Customer Support engineers and help record customer communication logs
  • Generate internal KPI reports as directed



Qualifications/Requirements

Basic Qualifications
  • College degree from an accredited university or college
  • 5-10 years of experience working in support organization

Eligibility Requirements
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.



Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • Strong inter-personal skills with ability to work in a diverse team
  • Experience with various Microsoft Office products including MS Excel, MS Office and MS Power Point
  • Familiarity with computer hardware & Windows-based software is a must
  • Strong problem-solving and interpersonal skills
  • Familiarity with Customer Support processes and KPIs
  • Experience/familiarity with various remote monitoring and diagnostic tools and environment
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