Global IS Security Operations Tower Manager

Recruiter
Location
Kraków,Małopolskie,Poland
Salary
Competitive
Posted
21 Oct 2016
Closes
02 Dec 2016
Ref
PL59175751_E3
Contract Type
Permanent
Hours
Full Time
The ABB Global Business Services - Information Systems organization (GBS IS) is a unique unit working on infrastructure services and software development which supports business processes of ABB across the world. Everyday a team of talented developers, infrastructure experts, project managers and other specialists works on advanced IT solutions which improve efficiency of our company. Joining the ABB IS Infosec Organization, you will have the opportunity to work in a fast-paced, international environment, solve complex problems and grow together with the rapidly developing business. Currently we are looking for candidates for a position of Global IS Security Operations Tower Manager to join our team. The major focus of the role will be to lead, coordinate and optimize the global team accountable for the delivery of the IS Security Operations across the Group.

Tasks:
Working as a Global IS Security Operations Tower Manager, you will:
• Lead the team that ensures the management and maintenance of global activities related to IS service delivery for Security Operations. Your managerial responsibilities will include: guiding, mentoring, coaching and developing direct and indirect subordinates, performance management, total reward and development etc.;
• Ensure IS Security Operations Service quality, performance, continuous improvement and support, globally;
• Ensure adherence to agreed service level agreements as well as guarantee agreed time, budget and quality specifications are met;
• Identify potential for improvement in Tower Service delivery and facilitate actions in the Security Operations Services team to optimize the operation;
• Assess service feasibility to support new business needs. Compose and own the technical Supply Service Catalog as an input for the dialogue with the Service IS Supply Integration Managers;
• Proactively develop and maintain strategic objectives and targets for relevant IS Tower Service and support the implementation of the IS Strategy and Enterprise Architecture;
• Ensure compliance with ABB IS landscape and solutions architecture and any other applicable ABB Group Directives and ABB Group Guidelines;
• Manage assigned budget effectively and deliver activities within agreed schedules and costs. Participate in the definition of costs and schedules in the Security Operations Tower;
• Ensure satisfaction with IS services by assessing expectations, verifying that actions are taken to close any gaps, and influencing senior stakeholder perceptions of IS service;
• Manage relationships with Global IS Tower Managers, IS Vendor Manager(s), IS Council members, IS Service Delivery & Assurance Manager(s), IS Service Delivery & Assurance Managers and country level IS support teams to update status, resolve issues, and manage expectations;
• Deal with and provide input for any incident, change or project which has, or might have, a major impact on the Security Operations tower service delivery. Inform/consult relevant IS colleagues on any incident, change or project which they are enacting which may have a major impact on the others' areas of responsibility;
• Chair the Tactical Service Review Meeting;
• Act as the end point of escalation for IS Supply within the Security Operations Tower.

Requirements:
• Master Degree with 12+ years of the relevant experience;
• Strong experience in managing large and diverse teams across multiple IS security operations;
• Experience in managing supplier performance at senior leadership level;
• High cultural awareness and the ability to work effectively in a complex, multicultural and global matrix environment;
• Ability to establish business relationships and manage senior stakeholders' expectations;
• Strong competence in spoken and written English is a must;
• Be a committed team player, able to contribute to the overall success of the teams and cooperate effectively with people on different levels within the organization;
• Relevant Security Certifications (CISSP, CISM, GSEC etc.).