PS Gulf Quality Manager

13 Oct 2016
23 Nov 2016
Oil and Gas
Contract Type
Full Time
In this role, you will support the Gulf Quality Leader and partner with the regional and functional teams to drive quality improvements in Power Services using Continuous Improvement methodologies. This senior position will be responsible for leading quality measurement system implementation and performing analytics that improve the customer experience and drive operational improvements for the business.

Essential Responsibilities

You will be the person driving for things to be done differently, driving for quality first and foremost. An experienced agent of cultural change, you will be a strong influencer with a track record of delivery.
In this role, you will support the Gulf Quality Leader and partner with the regional and functional teams to drive quality improvements in Power Services using Continuous Improvement methodologies.
• Provide leadership to a cross-functional team in Field Services, Repairs, Parts, Engineering and the Global Supply Chain (GSC) to execute the establishment and measurement of customer facing metrics ... Big Y's (availability and reliability), escaping defects, CoQ/CoPQ, TRS, NPS/Customer Experience, and implementation of the QMS/APQP.
• Lead a regular operating rhythm around customer facing metrics including trend analysis and improvement plans for Field Services, Repairs, Parts, and Engineering Services.
• Support and drive RCA and Customer Issue Resolution (CIR) cases
• Partner with the Gulf Quality Leader, operating leaders and teams to create and execute a roadmap of continuous improvement projects and track the implementation and the effect of the customer facing metrics.
• In conjunction with the Operational Excellence team, serve as a change agent in institutionalizing Lean Six Sigma methodologies to drive simplification and customer responsiveness.
• Support on creating a proactive and predictive measurement system that enables the operational team to drive increased customer satisfaction.
• Support the implementation of an improved (point of use & ease of use) defect capture system that aligns to the customer facing metrics.
• Support on developing a Communication and Learning Plan to seek, share, and implement best practices in an effort to drive a learning organization.
• Apply Quality Assurance, Quality Control, and Lean Six Sigma methodologies to improve process capability and eliminate defects.
• Lead and facilitate cross-functional project teams to drive standardization and simplification wing-to-wing process. This includes providing change leadership (Change Acceleration Process) methods and tools across assigned critical business initiatives.
• Participate in business reviews with Business Leaders.
• Educate, coach, and mentor team on Lean Six Sigma philosophy and application.


• Strong customer orientation and willingness to promote customer interests.
• Strong operational and technical background in Parts, Repairs, and Global Supply Chain.
• Strong, proven previous leadership capabilities leading a Quality organization and initiatives.
• Proven ability to build relationships and influence stakeholders to become supporters.
• Experience of managing complex projects with multiple stakeholders through to successful completion.
• Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results.
• Deep understanding of Quality Management Systems, Technical Regulations and Standards.
• Change agent with strong credibility and influencing skills.
• Experience implementing and influencing quality metrics.
• Measurement system establishment experience - ability to align organization's Big Y strategy to leading indicators at customer touch points by region and globally.
• Clear understanding of the basic roles, functions, and products/services/repairs within GE Power Services.
• Ability to communicate requirements and facilitate good practice-sharing in a motivating, engaging way.
• A procedure mindset and ability to implement procedures and monitor compliance.
• Strong analytical and quantitative skills. Familiar with statistics and six sigma quality concepts.
• Committed to process improvement.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Excellent command of oral and written English.
• University degree in engineering or equivalent experience.

Desired Characteristics

• Strong networks within PS MEA, especially Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage.
• BB/MBB certification and/or a proven education or work history in statistical analysis of complex data and measurement systems.