IT Support Analyst

12 Oct 2016
19 Oct 2016
Oil and Gas
Contract Type
Full Time
The Role:
Responsible for the procurement, installation, configuration and support of client systems and peripheral equipment in use throughout the organisation

* Adhere to the IS Call Management Process for the logging, tracking, and resolution of faults and issues recorded
* Provide technical support and assistance to diagnose and resolve complex problems with client systems (including hardware and software), telephone handsets, mobile devices, presentation equipment, video conference units, printers, plotters, scanners and other peripheral equipment
* Installation & configuration of standard client systems, telephone handsets, mobile devices, software and peripheral equipment as required
* Basic administration of the telephone system (password reset, etc.) and video conference system (site setup)
* Monitor all printer/plotter/copier devices, manage and maintain the required consumables
* Provide technical advice and assistance to personnel in the effective use of computing equipment, products and services available
* Liaise with external service support organisations as required to resolve resolution issues relating to equipment or systems supplied
* Provide assistance with the coordination of office and staff moves, including telephone, LAN network, printer and client systems as required
* Maintain an inventory of IT equipment within the organisation
* Adhere to the IS Change Management process, ensure that changes affecting our business are communicated effectively; liaise with IS colleagues to successfully plan and execute changes
* Experience in a similar support role adhering to best practice call management processes
* HND/Degree qualifications are favourable however professional IT accreditations from recognised industry bodies are preferred
* Oil industry experience is favourable
Core Competencies:
* A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards, to meet all targets set
* Ability to identify gaps in the available information required to understand a problem or situation and devise a means of remedying such gaps
* Capable of working across organisational boundaries and with multiple cultures - team player
* Proactive, adaptable, taking action and anticipating opportunities
* Maintains knowledge of relevant current and emerging technologies through literature, conferences / seminars and webinars
* Offshore Medical & Survival Certificates preferred
Technical Competencies:
* Experienced in the support of Microsoft Windows 7 client operating system.
* Experienced in the support of the Microsoft desktop product suite including Office 2010, Outlook, Project and Visio
* Experience in the support of PC hardware technologies
* Experienced in the support of users in both an onsite and remote capacity.
* Understanding of Active Directory
* Experienced in the use of automated/scripted deployment tools
* Experienced in the support of end user devices such as mobile devices (iPhone/iPad/Android), printers, plotters, scanners, presentation equipment.
* Knowledge of the network systems and services