Junior Application Operations Specialist - Internship

Recruiter
Location
Kraków,Małopolskie,Poland
Salary
Competitive
Posted
12 Oct 2016
Closes
04 Nov 2016
Ref
PL59545628_E1
Contract Type
Contract
Hours
Full Time
The ABB Global Business Services - Information Systems organization (GBS IS) is a unique unit working on infrastructure services and software development which supports business processes of ABB across the world. Everyday a team of talented developers, infrastructure experts, project managers and other specialists works on advanced IT solutions which improve efficiency of our company.

Tasks:
• Provide high quality analysis and support service to end users located in different countries and time zones (no work shift needed, regular office working hours 8-16);
• Manage escalations and coordinate tickets solving process;
• Ensure fast resolution of problems by managing the flow of tickets between various levels and teams;
• Actively communicate with suppliers / partners and users;
• Troubleshoot server and application problems;
• Take responsibility for application configuration management and software installations.

Requirements:
• Student of IT or other Technical field (preferably 3rd or 4th year);
• Fluent spoken and written English;
• Customer -centered approach;
• Ability to promote a team - friendly environment;
• Good analytical skills
• Basic experience with service monitoring tools
• Experience with Windows Server and MSSQL Server
• Knowledge of IT service management concepts (ITIL) would be a plus
• Basic experience with Visual Studio, TFS and IIS environments would be a plus.