Customer Service Leader

Recruiter
Location
Unspecified, Texas
Salary
Competitive
Posted
06 Oct 2016
Closes
20 Oct 2016
Ref
2728982
Sector
Oil and Gas
Contract Type
Permanent
Hours
Full Time
The Customer Service Leader will demonstrate accountability for functional, business, and broad company objectives within PGS. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, own the customer relationship, and contribute to the overall business strategy.

Essential Responsibilities

As the Customer Service Leader, you will
  • Establish and maintain contact to provide
    on-going technical and business support to assigned customers in designated geographic
    region
  • Be responsible for outage scope planning and execution, including closeout
    oversight, event parts, and repairs planning
  • Act as the interface with various internal
    stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and
    repairs
  • Be responsible for establishing work scope, pricing, and driving emergent work for
    major repair projects
  • Oversee transactional (TX), Extra Work, and Job Cost Estimator
    (JCE) proposals for assigned customers
  • Negotiate applicable concessions as they arise
    balancing maximum benefits / satisfaction for the customer with minimal acceptable financial
    impact to GE
  • Manage a team of direct reports and provide accurate and timely information
    to direct reports related to salary planning, performance appraisals, career coaching and
    disciplinary action as required
  • Be responsible for driving fulfillment 5 excellence including:
    EHS, Quality, Schedule, Productivity and Cost at assigned customer sites



Qualifications/Requirements

  • Bachelor's Degree from an accredited college or university (OR an Associate's Degree
    from an accredited college or university with a minimum of 2 years of experience in a customer
    facing role OR a High School Diploma / GED with a minimum of 4 years of experience in a
    customer facing role)
  • Minimum of 5 years of experience in a customer facing
    role
ELIGIBILITY REQUIREMENTS:
  • Ability and willingness to travel 50% of
    the time, as required



Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • Knowledge & experience within the power industry
  • Experience planning and
    executing outages
  • Familiarity with Contractual Service Agreements
  • Strong quality
    background with Black Belt certification or equivalent quality certification
  • Strong leadership,
    financial and commercial skills
  • Team leader in a dynamic, energetic and proactive
    environment
  • Experience working with customer leadership teams
  • Demonstrated
    communication & organizational skills
  • Strong interpersonal
    skills
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