Process Team Lead - Invoice Resolution - Tickets

Recruiter
Location
Pasay City, National Capital
Salary
Competitive
Posted
06 Oct 2016
Closes
29 Nov 2016
Ref
160002XS_9
Sector
Renewables
Contract Type
Permanent
Hours
Full Time
Do you have experience in an international environment and an Accounts Payable mind-set? Do you have a strong drive and excellent communications skills? Then this might be the job for you. Vestas SSC provides processing services to Vestas businesses around the world and we are looking for a new Team Lead to join the Invoice Resolution team.

Invoice Resolution
Global Finance

The Invoice resolution team is part of Vestas Global Finance Shared Service Centre, the team is primarily responsible for answering and resolving issues and questions raised from external and internal stakeholders. This is done via Vestas ticketing system and/or hotlines. The job entails working with international stakeholders including external vendors, Vestas buying community and regional finance while solving the queries raised. The overall objective of the team is to secure professional issue resolution relating to the AP area towards the external vendor base. The issue resolution process is conducted in SAP as well as our legacy system XA.

Responsibilities:
  • Manage and supervise the quality and productivity of the issue resolution team.
  • Structural follow with other departments to secure that cross functional issues raised from the requestor can be resolved in a timely manner.
  • Monitoring the KPI's and PPI's for the team and if required secure preventive and corrective actions, based on root cause analysis, in order to ensure that the KPI targets are met.
  • Secure that SLA targets are kept without compromising quality.
  • Accountable for the team performance and keeps the team responsible for individual performance.
  • Ensures follow ups to secure that the queries raised are resolved and closed.
  • Secures that the team is trained in the processes applicable to issue resolution.
  • Identifies improvement opportunities by using facts to drive continues improvement in connection to process, people and tools.
  • Is in the driving seat towards the stakeholders to ensure a constructive and effective resolution dialogue.

Qualifications:
  • An Accounting graduate
  • At least 2 years team lead/ supervisory experience, preferably in a shared service or business process outsourcing environment
  • At least 6 years combined experience in finance and accounting, 4 years of Invoice Processing and Invoice Resolution. It is preferable if the candidate has experience from working in the end-to-end AP process.
  • Strong experience from resolving tickets relating to the AP area.
  • Strong track record to demonstrate SLA and KPI performance from the team.
  • Strong financial knowledge in SAP and especially the SAP Invoice Approval Workflow.
  • Well experienced in invoice resolution processes to resolve parked or blocked items.
  • Values follow ups and follow through

Competencies:
  • Good English communication skills, both verbal and written
  • Possess strong leadership and people skills, with a tool box which included elements of coaching, mentoring and constructive feedback.
  • Analytic and familiar with working with pareto and impact analysis
  • Good in MS Office applications (MS Excel, PowerPoint, Outlook, etc.)
  • Super User in SAP and the Invoice Approval Workflow
  • Flexible and willing to work on holidays as needed and on any shift as maybe assigned.
  • Independent and can work with minimal supervision - the candidate must have a drive for improvements and always meeting the targets.
  • Challenging mindset and not afraid to speak up and challenge status quo.
  • Professional attitude which can manage international stakeholders.
  • Proficiency in Spanish is a strong advantage but not a firm requirement.

What we offer:

We offer an exciting opportunity to join the world's leading producer of wind turbines. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions. Our working environment is informal and we encourage a good balance between family and work.

Additional information:

Primary Work Location: MOA Complex Pasay City, Philippines

WIND. IT MEANS THE WORLD TO US.
By joining Vestas, you join the only global energy company dedicated 100% to wind energy. Together with our customers, we have installed more than 51.000 turbines in over 70 countries, and we remain committed to increase that number via our superior, cost-effective wind technologies, products and services.

Since Vestas was founded in 1979, Vestas has achieved a market-leading position with more than 75 GW of installed wind turbines or around 19% of total global capacity.

Every day, everyone at Vestas works to make Vestas the undisputed global wind leader and the world's energy mix more sustainable - join us, and be part of ensuring a sustainable future for our planet.