Quality Operations Specialist, Senior

San Ramon, California
05 Oct 2016
24 Oct 2016
Oil and Gas
Contract Type
Full Time

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, "Together, Building a Better California" is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

Gas Operations is focused on ensuring the safe and reliable flow of natural gas to our customers. As a whole, Gas Operations is responsible for all aspects off PG&E's gas distribution and transmission operations, including planning, engineering, maintenance and construction, restoration and emergency response.

Position Summary

Performs detailed Corrective Action Program investigations and analysis
using established formal causal evaluation methods and tools.
Collaborates with departments within Gas Operations to develop effective corrective action plans for identified issues. Provides analyses and
reporting of adverse trends. Develops quality management systems and
plans for process improvement to assure quality assurance and quality
control measures are implemented. Evaluates effectiveness of, and
recommends improvements in business process, practice and procedures. Identifies and communicates opportunities for systemic improvement.


Minimum Qualifications
--------------------------- *High School diploma or equivalent

*5 years of progressive experience in utility operations
*Experience with causal evaluation methods and investigations in
the utility industry

*Travel throughout service territory 20% of time

Desired Qualifications

*Experience in a utility operations supervisory position
*Experience with business process reengineering
*Causal evaluation certification, e.g., HFACS, RCA, ACE, 5-Whys, Fault
Tree Analysis

*Microsoft Office Word, Excel, and Power Point skills
*Working knowledge of SAP
*Knowledge of quality management systems and corrective action
*Ability to influence all levels including senior management
*Ability to interview personnel of all levels during incident
*Working knowledge of process instrumentation and controls
*Knowledge of work methods and procedures in order to accurately
identify risks and areas for improvement
*Ability to work independently and be effective in team settings


Corrective Action Program (CAP):
*Leads CAP investigations and analyses in gas operations
*Works collaboratively with stakeholders on moderate to complex
investigations and facilitates agreement on the causes of issues.
*Verifies corrective actions are implemented and validates
effectiveness to prevent recurrence

Process Improvement
*Leads teams to perform business process analysis
*Participates in business process reengineering
*Review failure data, perform trend analysis, and make
recommendations to improve system performance
*Recommends process improvements for monitoring, executing and
*Provides quality recommendations by evaluating and reviewing
processes in Gas Operations departments
*Promotes performance improvement
*May coach less experienced team members