Service Integration Manager (f/m)

05 Oct 2016
25 Nov 2016
Contract Type
Full Time
  • Responsible for the end-to-end delivery of IT services, ensuring that these meet the Business requirements
  • Manage the integration of multiple Services and/or (internal and external) Service Providers
  • Work closely with Service Managers, ITIL Process Managers, Team Managers and other key delivery roles and functions for alignment of service design, transition and execution
  • Resolve issues and take mitigating actions by interacting with the relevant team(s)
  • Identify the need to adjust SLAs and OLAs as needed
  • Ensure that service levels are maintained and continually improved, and that any problems with the day-to-day delivery of services are minimized
  • Actively manage and/or support Service Integration-driven improvement initiatives to reach operational excellence
  • Manage and Facilitate regular alignment calls, representing Service Integration
  • Responsible for continuously improving the daily interaction with the external vendors and underpinning contract SLA to ensure the fulfillment

  • Studies in IT or similar
  • Comprehensive experience in IT Service Management and Service Integration with profound knowledge of ITIL and SIAM
  • Very strong conceptual and analytical skills; project management experience preferred
  • Good technical knowledge of the major technologies and interfaces in terms of IT Standards
  • Ability to work well in teams of different nationalities and cultures based in different locations
  • Excellent communication skills to be able to explain complex technical issues in business terms to both technical and non-technical audiences, also on a senior management level
  • Excellent language skills in German and English (spoken and written)
  • Personal dedication to be part of a central governance function
  • Pro-active attitude & social competence