Reliability, Availability, and Quality (RAQ) Leader - Customer Services - West Palm Beach, FL

West Palm Beach, Florida
04 Oct 2016
24 Nov 2016
Oil and Gas
Contract Type
Full Time
Division Mobility (MO)
Job Type Regular

Business Unit Customer Services
Job Time Full-Time

Functional Area ENG - Engineering
Experience Level Mid Level

Req ID 156742
Required Education Bachelors Degree or equivalent experience

Location FL - West Palm Beach
Required Travel 0%

Division Description
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and inter nationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Mobility Division provides efficient and integrated transportation of people and goods by rail and road - all products, solutions and services regarding mobility are handled by the Mobility Division.

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Job Description
Position Overview:
This resource will be accountable for the Reliability, Availability, and Quality of the Brightline Florida Fleet.  You will manage and monitor the day to day reliability and fleet performance of 5 train sets including 10 locomotives for phase one, and 21 locomotives with additional coaches to be added for phase two. You will also help to manage the high availability of the fleet in adherence to our contractual obligations. Working closely with the onsite operations team, you will manage and track the day to day quality of the running maintenance and repair plus the technician workmanship of this fleet.

Drive Reliability and Availability projects based on unscheduled failures and fleet performance in order to assure continuous improvement of our services as the maintainer
Work with the engineering and commissioning teams including facilitating the conversations and driving the actions to help manage FMI cut-in and execution
Work with our suppliers to improve part performance and increase material wear life, reducing unnecessary part change-outs and unscheduled failures
Establish internal metrics to manage and monitor fleet performance that align with higher level Customer Service (CS) metrics in coordination with all central functions
Work with support teams from all other CS organizations to make sure we're driving the right metrics internally and collaborate as needed with the larger organization
Manage trends within the fleet, look for commonalities between failures, and be the driver of the action plans to address performance related issues
Measure and track performance against agreed upon reliability key performance indicator (KPI) targets

You will provide the inputs to support onsite daily, weekly, and monthly performance reconciliation conversations with the customer - including data collection, analysis, and reporting

Participate in meetings and conversations with customer when requested to explain current fleet performance, incident reporting and closure, and active performance improvement projects

Bridge the gap with between locomotive failures and root cause analysis (RCA) findings, and work with support teams to introduce solutions to address these issues
Work with the local onsite team in understanding and closing all issues reported by the Customer or other means with inputs from the help desk and / or the service request process
Drive the operations team to meet all contractual availability requirements and minimize liquidation damages within the fleet
Drive a working relationship with the operations team building the maintenance procedures and offer insight plus collaborate as needed, be vocal when an area to improve arrives
Monitor the day to day Quality of workmanship and verify accuracy of CMMS task signoff and defect closeout of the running maintenance and unscheduled repairs being performed in compliance the with onsite Quality Plan
100% compliance and adherence of all maintenance procedures tasks via CMMS
Develop a working relationship including frequent interactions, effective communication both verbally and in writing involving the internal Team, external Teams, and our Customer an employee and representative of Siemens Mobility
Possesses strong interpersonal skills and ability to work and lead projects with high visibility in a team environment
Provide technical assistance to operations staff and assist the team in troubleshooting and repair of locomotives, coaches, and train sets
Act as a mentor to provide on-the-job training for technicians and equipment operators as required
Actively participate in our continuous improvement program and drive employee involvement
Ensure satisfactory close out or documentation of all maintenance instructions tasks and / or defects via CMMS or other
Always ensure highest quality standards are met in accordance with Siemens Rail Systems
Foster a safety and compliance culture that never compromises any aspect of integrity related to locomotive service, repair, or train set movement
100% compliance to all Federal Railroad Administration (FRA) related safety rules, laws, and regulations
Foster and drive a Zero Harm Culture (ZHC) that never compromises any aspect of safety or integrity related to locomotive service, repair, train movement or EHS related issues
All other duties as assigned

Leadership experience / Excellent people management skills
Excellent communication, planning and organizational skills
Electrical or mechanical engineering degree or equivalent work experience
Required experience: 3-5 years of working experience with a railroad or other technical agency
Detailed knowledge of technical aspects of the rolling stock / depot
You may be required to work the off shift in this position
Required travel: 20%

** Must be willing to relocate to Orlando Florida (Phase Two)

Bachelor degree in Electrical or Mechanical Engineering plus 3-5 years of related work experience or an equivalent combination of education and experience  
General knowledge and understanding of the Six Sigma process
Advanced knowledge of IT systems / software
Knowledge of RAMS standard and norms
Experience with FRA relations

Siemens encourages qualified long-term unemployed individuals to apply for open positions.

Offer of employment with Siemens is conditioned upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability status, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law:
Applicants and employees are protected under Federal law from discrimination. Click here to learn more.

Pay Transparency Non-Discrimination Provision:
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. Click here to learn more.