Service Account Engineer I - Building Automation Service HVAC Controls- Central Illinois

Peoria, Illinois
04 Oct 2016
21 Nov 2016
Oil and Gas
Contract Type
Full Time
Division Building Technologies (BT)
Job Type Regular

Business Unit Service
Job Time Full-Time

Functional Area ENG - Engineering
Experience Level Mid Level

Req ID 149939
Required Education Bachelors Degree or equivalent experience

Location IL - Bloomington, IL - Champaign, IL - Peoria
Required Travel 10%

Division Description
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

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Job Description
Executes financial performance and customer satisfaction of all related scope and functions of assigned accounts plus the ability to identify, scope and sell (independently or in a team) additional solutions to their customers.

  Manages accounts for all assigned service customers providing outstanding customer satisfaction and retention. Serves as the main contact for all service product lines including: TSP, Extras, Time and Material, Non-Installed Parts, plus Installed Service projects. Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner.  

 For A customers may support and provide assistance to service sales people in job take-off, product application, estimating, customer demonstration and performing site surveys and audits. For B and C customers, manages the assigned accounts in their entirety. Identifies adds, upgrades, and escalations to assigned TSPs and Installed Service project to meet customer needs and improve system efficiency. Develops account strategies and sells independently or in  a team environment, depending on the account (more independently as higher in level). Leads quality assurance activities and may lead renewals on assigned accounts.   

Develops, implements, and executes labor and material plans for TSPs, Extras, T and M and Installed Service jobs. Establishes a work plan and preventative maintenance schedule and project management tasking using the Service Management System (SMS) to fulfill assigned account commitments. Works with coordinators to plan manpower skills and availability, documentation, workload balance and resolves schedule conflicts.    

Ensures project profitability through achieving plan gross margin levels, billing and collections, and effective cost containment procedures. Skilled at managing all internal accounting and revenue recognition systems and assists with revenue and staffing forecasting activities. Reviews all labor related project estimates prior to customer proposal and booking. May be required to assist in pricing decisions.    

May be responsible for direct supervision of field personnel including write up of performance appraisals. May participate on special assignments and/or assist in developing and implementing customer training aimed at improving customer knowledge.  

 Associates degree in Electronics or other related technical field. Bachelors degree preferred.  Experience in control systems and HVAC applications. Knowledge of engineering and programming. Strong organizational, verbal and written communication skills. Good project management skills. Proficient in MS Office (Word, Excel), SMS, BMS, Estimating, OCV and other Service Related Tools. Frequent travel.

Individual must possess a valid Driver's license in good standing

Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan

Siemens encourages qualified long-term unemployed individuals to apply for open positions.

Offer of employment with Siemens is conditioned upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability status, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law:
Applicants and employees are protected under Federal law from discrimination. Click here to learn more.

Pay Transparency Non-Discrimination Provision:
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. Click here to learn more.