Application Support Engineer Senior

Charlotte, North Carolina
04 Oct 2016
21 Nov 2016
Oil and Gas
Contract Type
Full Time
Division Digital Factory (DF)
Job Type Regular

Business Unit Product Lifecycle Management
Job Time Full-Time

Functional Area ENG - Engineering
Experience Level Senior Level

Req ID 156478
Required Education Bachelors Degree

Location NC - Charlotte
Required Travel 0%

Division Description
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.

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Job Description
****Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States***

The Camstar Enterprise Platform (CEP) is a global-ready, growth-ready enterprise manufacturing execution system (MES) for control, visibility and continuous improvement. As part of the Siemens MOM portfolio within the Siemens PLM Software group, Camstar's Industry leading Medical Device and Semiconductor suites help manufacturers rapidly realize innovation with the highest quality.

The Sustaining Engineer will work within the CEP MOM / MES Support Team in a technical role that interacts with enterprise level customers, engineers, and managers to isolate and solve complex Manufacturing Execution System (MES) issues. This role will specifically contribute in constructing maintenance updates to rectify bugs for released CEP software and assist level one support engineers with escalated customer issues.


•Apply advanced knowledge of MOM / MES software and platforms to investigate and resolve Camstar software problems.

•Be a technical subject matter expert (SME) on issues involving the Camstar platform.

•Handle complex application issues and escalations.

•Advise and assist support resources to strive for quality problem solving in an efficient manner to care for Siemens customers.

•Manage customer expectations through the lifecycle of identifying problems, isolating problems and resolving problems.

•Participate in coding and creating maintenance updates to rectify bugs in release Camstar software.

•Communicate effectively with the Quality Assurance and the Product Development Teams.

•On occasion will write some sample codes for the customers.

•Responsible for in-depth technical papers and presentations to peers and customer management.

Required Knowledge/Skills, Education, and Experience

•Bachelor Degree in Bachelor's Degree in Computer Science, Computer Information Systems, Math, or Engineering.
•Minimum 5 years' experience in solving complex/enterprise software application issues in a customer support or development role.
•Minimum 3 years' experience in the hands-on coding for rectifying software bugs / issues.
•Excellent verbal and written communications skills.
•Strong commitment in taking ownership of assignments and issues to care for our customers.
•Strong problem-solving skills on enterprise level applications
•Experience mentoring other software engineers or developers.
•Experience managing code and tasks within Microsoft's Team Foundation Server (TFS) or comparable source code system.
•Experience coding using Microsoft's Visual Studio IDE.
•Solid understanding of Object Oriented methodologies.
•Experience with web based technologies.
•Solid SQL Server and/or Oracle database experience
•Experience with T-SQL and/or PL-SQL

Preferred Knowledge/Skills, Education, and Experience

•Strong domain knowledge in MES and manufacturing operations.

•Knowledge of Camstar Enterprise Platform.

•Solid knowledge of C#, ASP.NET and Web Services.

•Experience with or knowledge of Javascript and CSS.

•Understanding of enterprise level software implementations


Siemens encourages qualified long-term unemployed individuals to apply for open positions.

Offer of employment with Siemens is conditioned upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability status, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law:
Applicants and employees are protected under Federal law from discrimination. Click here to learn more.

Pay Transparency Non-Discrimination Provision:
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. Click here to learn more.