Service Engineer, Electrical - Customer Services - Sacramento, CA

Sacramento, California
04 Oct 2016
21 Nov 2016
Oil and Gas
Contract Type
Full Time
Division Mobility (MO)
Job Type Regular

Business Unit Customer Services
Job Time Full-Time

Functional Area ENG - Engineering
Experience Level Mid Level

Req ID 158610
Required Education Bachelors Degree or equivalent experience

Location CA - Sacramento
Required Travel 15%

Division Description
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Mobility Division provides efficient and integrated transportation of people and goods by rail and road - all products, solutions and services regarding mobility are handled by the Mobility Division.

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Job Description
Position Overview

Design, develop, and maintain documentation systems for Engineering procedures, in particular modifications and upgrades, either in support of customer enquiries or in the promotion of Siemens products and solutions, to ensure regulatory compliance and maintain change approvals. Responsible for a variety of professional engineering tasks.
In conjunction with Product Management colleagues, capture engineering project requirements, including modifications and upgrades, as a result of either specific enquiries or pro-active product improvement opportunities.
May perform material specification, schematic preparation and appropriate follow-up. Involved in semi-complex design, development, testing and modifications of solutions. Participates in preparing explanations and clarifies information to enable proper interpretation and evaluation of semi-complex specifications, performance characteristics or other technical data. Participates in communicating semi-complex technical and commercial issues.  Participates in recommending semi-complex new designs, new processes, or design changes to meet requirements.
Independently performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Identifies and resolves.
This position will report to the service engineering manager for the customer service product management lifecycle group within the mobility division.


• In response to defined customer needs or promotion of product developments, formalize engineering requirements through production of Technical Concepts, supporting specifications, bills of materials and validation plans where necessary.

• Provide system level LCC, maintenance costs and technical service requirements.

• Manage LCC savings opportunities through developing alternative engineering solutions, alternative suppliers and product improvements as identified throughout the business.

• Provide engineering expertise during the Incident repair process ensuring value for money, maintaining vehicle integrity and customer satisfaction.  Development of generic repair instructions, processes and work instructions as required.

• Monitor industry practices to identify applicable processes, products and materials that can deliver improvements in engineering solutions for maintenance, incident repairs and development activities.

• Support in the technical bid of maintenance and overhaul projects

• Provide system level Maintenance Concepts, Depot Requirements, Special Tools Specifications,  recommended Capital Spares, and service requirements to the delivery project.

• LCC tracking during life of project and obsolescence management

Required Knowledge/Skills, Education, and Experience

• 2-5 years experience in professional engineering
• BS in related discipline, or advanced degree, where required, or equivalent combination of education and experience.  Certification may be required in some areas.
• 15% travel

Preferred Knowledge/Skills, Education, and Experience

• Bachelor's degree
• 2+ years rail experience
• PE Certification, Six Sigma Certification
• Rail industry experience
• Experience with rail s communication and passenger information  systems

Siemens encourages qualified long-term unemployed individuals to apply for open positions.

Offer of employment with Siemens is conditioned upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability status, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law:
Applicants and employees are protected under Federal law from discrimination. Click here to learn more.

Pay Transparency Non-Discrimination Provision:
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. Click here to learn more.