Senior Trade Ally Manager

Madison, Wisconsin
03 Oct 2016
21 Nov 2016
Oil and Gas
Contract Type
Full Time
Job Overview:

CB&I is currently seeking a Senior Trade Ally Manager to support our Focus on Energy project in Madison, WI. The Senior Trade Ally Manager is directly responsible for managing the Focus on Energy Trade Ally network, at both the Program Administrator (umbrella) level, and through coordination with Focus on Energy's Program Implementation contractors who conduct outreach directly with Trade Allies. The Senior Trade Ally Manager is responsible for ensuring that Focus on Energy's participating Trade Allies have clear and open access to Program information, are given opportunities to give and receive feedback on the Program, and are approached by Focus on Energy representatives with consistency and clarity. The Senior Trade Ally Manager will be expected to author policies, provide strategic direction, and drive new initiatives focused on the Trade Ally network which will result in high levels of satisfaction and participation for Trade Allies, thereby ensuring that Focus on Energy delivers on its mission to empower the people and business of Wisconsin to make smart energy decisions with enduring economic benefits.

Key Responsibilities/Accountabilities:
  • Oversee and manage the relationship between Focus on Energy and its Trade Ally network at a portfolio level, ensuring that participating Trade Allies are supporting Focus on Energy in a way that strengthens the Program, while also ensuring similar benefits of participation are returning to Trade Allies to boost their business's profitability and customer satisfaction
  • Develop tools and standards which allows for performance of individual Trade Allies and the Trade Ally network as a whole to be assessed for recognition opportunities while also identifying areas for ongoing improvement
  • Create a broad framework for Trade Ally engagement which establishes best practices for Trade Ally interaction, ensures consistency of communication from Focus on Energy Program Implementer outreach teams, and provides a common framework for Trade Allies to provide feedback and to have that feedback socialized amongst pertinent stakeholders
  • Manage various Trade Ally stakeholder groups and participate in advisory discussions to understand how to address the needs of the Trade Ally network
  • Track Trade Ally progress in relation to Program and Portfolio forecasts, budgets, targets and goals, identifying trends, need for continuous improvement, and championing successes
  • Draft and maintain Trade Ally documentation including the Trade Ally Code of Conduct, Trade Ally registrations, Program Implementer Trade Ally trainings, etc.
  • Conduct regular coordination with CB&I staff to understand ground-level concerns with Trade Allies, provide guidance on upcoming priorities, and ensure field-level engagement with Trade Allies brings back useful information to the Program Administrator
  • Oversee various Trade Ally- and customer-facing Trade Ally resources such as the Trade Ally Search Tool, a Trade Ally information portal, and guidance documentation for participating Trades
  • Ensure recognition opportunities exist for Focus on Energy Trade Allies and are broadly promoted amongst Focus on Energy stakeholders
  • Coordinate with Program Administrator and Program Implementer teams to develop training, education, and professional development opportunities for Trade Allies participating in Focus on Energy
  • Reduce barriers to Trade Ally participation in Focus on Energy, focusing on opportunities to ease Trade Ally participation, reduce confusion, and give prominence to Focus on Energy amongst Trade Allies as a value-add to their business and customer satisfaction
  • Absorb, disseminate, and pass through relevant program information to internal staff, Program Implementers, relevant stakeholders including utilities, and our client
  • Engage in occasional speaking and presentation opportunities, coordinate and run internal meetings
  • Assist in mediating Trade Ally disputes or complaints, as needed
  • Coordinate opportunities to share information with the Focus on Energy Trade Ally network, through newsletters, webinars, direct contact, etc.
  • Benchmark Focus on Energy's Trade Ally management approach against both similar and alternate approaches in other energy efficiency programs, paying attention to industry trends, successful pilots, and emergent best practices. Make recommendations and implement appropriate revisions to Focus on Energy's Trade Ally strategies and tactics, with a continuous improvement mindset
  • Compile, review and provide program status reports to functional areas as required.
  • Plan, organize, coordinate and control Trade Ally-related deliverables in accordance with established policies, procedures, systems and contractual requirements
  • Ensure program integrity through effective QA/QC standards are in place for participating Trade Allies, and that corrective actions are codified and enacted for Trade Allies that are not adhering to Program requirements
  • Perform research on external programs or issues to place Focus on Energy's Trade Ally efforts in broader industry context
Basic Qualifications:
  • Bachelor's Degree required
  • 7-10+ years of industry experience required.
  • Proven track record of successfully working among or with the Trade Ally community (knowledge of Wisconsin landscape preferred)
  • Strong service orientation with the ability to work across multiple departments and units within an organization, external clients and multiple stakeholders
  • Detail-oriented with excellent time management, project management, and follow-through; creative problem solver with strong analytical abilities
  • Ability to absorb information from multiple parties and formulate necessary communications or decisions quickly
  • Conceptual understanding of energy efficiency, renewable energy, and the types of equipment, technologies, and building practices in use by participating Focus on Energy Trade Allies
  • Effective written and verbal communication skills
  • Experience in the use of typical productivity software tools
  • Ability to analyze and interpret data and solve practical problems
  • Adaptable to the use of proprietary software tools to be used in combining large volumes of data for consolidated reporting
  • Exceptional relationship management skills
Desired/Preferred Qualifications:
  • Bachelor's Degree in relevant area of study preferred
  • Experience in working with any of the following stakeholders is seen as beneficial: trade allies, utilities, retailers, program implementers, manufacturers or distributors of energy-efficient equipment or services
Other Details:
  • Ability to travel within the state of Wisconsin (typically day travel)
  • Travel outside of Wisconsin sporadically for conferences, events, and continuing education.
  • Focus on Energy is Wisconsin utilities' statewide energy efficiency and renewable resource program. Since 2001, the program has worked with eligible Wisconsin residents and businesses to install cost-effective energy efficiency and renewable energy projects. The information, resources and financial incentives we provide help to implement energy saving projects that otherwise would not be completed, or to complete projects sooner than scheduled. These energy projects:
    • Help Wisconsin residents and businesses manage rising energy costs
    • Promote in-state economic development
    • Protect our environment
    • Control Wisconsin's growing demand for electricity and natural gas
  • Focus on Energy is funded by the state's investor-owned energy utilities, as required under Wis. Stat. • 196.374(2)(a), and participating municipal and electric cooperative utilities. To participate in Focus on Energy programs, residents or business owners must be customers of a participating utility.
Company Overview:

CB&I (NYSE: CBI) is a leading provider of technology and infrastructure for the energy industry. With over 125 years of experience and the expertise of more than 40,000 employees, CB&I provides reliable solutions to our customers around the world while maintaining a relentless focus on safety and an uncompromising standard of quality.