Customer Specialist

Recruiter
Location
Veresegyhaz,
Salary
Competitive
Posted
03 Oct 2016
Closes
05 Nov 2016
Ref
2743455
Sector
Oil and Gas
Category
Manufacturing
Contract Type
Permanent
Hours
Full Time
Responsible for managing customers' orders in the system, maintaining accurate schedule of production demands for the plant as well as supporting long range planning process. Act as a primary contact of customers with any kind of issues and maintain an effective communication link between customers and the factory.

Essential Responsibilities

• Input customer forecasts & orders into Oracle ERP and create demand schedule to drive production
• Ensure receipt of customer Purchase Orders within timely manner
• Ensure weekly reconciliation of Open POs with the customers, eliminate risks of surprizes
• Provide primary point of contact for customers regarding change requests or fulfillment issues
• Support product transfer or new product introduction with initiating QWFs and manage communication
• Collect input from customers to support long-term forecasts for SI/SII/Op Plan processes
• Support presentations in case of need (regarding forecasts, customer fulfilment, and product transfer, NPIs)
• Provide transportation requests to Logistics department. on time, support shipment process with accurate data

Qualifications/Requirements

- University/Collage degree in Business or Engineering
- Relevant experience in gas turbine or advanced technology parts manufacturing,
- Supply chain planning/forecasting/order management
- Dealing with Global customers or vendor management (excellent communication)
- Fluent in English, Hungarian

Desired Characteristics

- Strong understanding of Energy Products and Energy Parts business environment,
- Ability to use personal computing applications (Excel, Word, PP)
- Experiences with Oracle ERP or equivalent
- Excellent interpersonal skills,
- Ability to drive change through influence and energy,
- Ability to manage customers in stressful circumstances
- Customer centricity