Execution Quality Manager

Beijing, ShangHai
03 Oct 2016
23 Nov 2016
Oil and Gas
Contract Type
Full Time
Execution Quality Manager will partner with the regional and functional teams to drive quality improvements in Power Services using Continuous Improvement methodologies. This position will be responsible for defining and leading measurement system implementation, and analytics that improve the customer experience and drive operational improvements. You will also identify and drive solutions for critical quality defect, and lead Cost of Poor Quality reduction efforts in PS.

Essential Responsibilities

In this role, you will partner with the regional and functional teams to drive quality improvements in Power Services using Continuous Improvement methodologies.
• Provide leadership to a cross-functional team in Field Services, Repairs, Parts, Engineering, Global Supply Chain and Gas Product Line to execute the establishment and measurement of escaping defects, NCRs, and CoPQ.
• Lead a regular operating rhythm around customer facing metrics including trend analysis and improvement plans for Field Services, Repairs, Parts, and Engineering Services.
• Improve our customer response "time and quality", through better reports, CIRs, RCAs ... etc.
• Support and drive RCA.
• Work with the Customer Improvement and Operational Leaders to create a roadmap of continuous improvement projects and track the implementation and the effect of the customer facing metrics.
• In conjunction with the Operational Excellence team, serve as a change agent in institutionalizing Lean Six Sigma methodologies to drive simplification and customer responsiveness.
• Implement an improved (point of use & ease of use) defect capture system that aligns to the customer facing metrics.
• Develop a Communication and Learning Plan to seek, share, and implement best practices in an effort to drive a learning organization.
• Apply Quality Assurance, Quality Control, and Lean Six Sigma methodologies to improve process capability and eliminate defects.
• Lead and facilitate cross-functional project teams to drive standardization and simplification wing-to-wing process. This includes providing change leadership (Change Acceleration Process) methods and tools across assigned critical business initiatives.
• Communicate team's progress to the Regional Quality Leader and the Global Functions QL.
• Educate, coach, and mentor team on Lean Six Sigma philosophy and application.
• Support Product Line COE Quality Leader as needed.


• Strong customer orientation and willingness to promote customer interests.
• Strong operational and technical background in Parts, Repairs, and Global Supply Chain.
• Strong, proven previous leadership capabilities leading a Quality organization and initiatives.
• Proven ability to build relationships and influence stakeholders to become supporters.
• Experience of managing complex projects with multiple stakeholders through to successful completion.
• Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results.
• Deep understanding of Quality Management Systems, Technical Regulations and Standards.
• Change agent with strong credibility and influencing skills.
• Experience implementing and influencing quality metrics.
• Measurement system establishment experience - ability to align organization's Big Y strategy to leading indicators at customer touch points by region and globally.
• Clear understanding of the basic roles, functions, and products/services/repairs within GE Power Services.
• Ability to communicate requirements and facilitate good practice-sharing in a motivating, engaging way.
• A procedure mindset and ability to implement procedures and monitor compliance.
• Strong analytical and quantitative skills. Familiar with statistics and six sigma quality concepts.
• Committed to process improvement.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Excellent command of oral and written English.
• University degree in engineering or equivalent experience.

Desired Characteristics

• Strong networks within PS, especially Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage.
• BB/MBB certification and/or a proven education or work history in statistical analysis of complex data and measurement systems.
• Qualified internal auditor is preferred.