Reciprocating Engine Product Service Engineer, North America

Waukesha, Wisconsin
03 Oct 2016
22 Oct 2016
Oil and Gas
Contract Type
Full Time
The Reciprocating Engine Product Service Engineer ole offers the opportunity to interface directly with customers, GE field & Service personnel, GE sales and marketing teams, and GE design and development engineering teams to provide expert support to both the installed fleet maintenance and new installations. You will develop robust, cost-effective solutions to ensure safe and reliable equipment operation meeting customer needs.

Essential Responsibilities

As Reciprocating Engine Product Service Engineer, you will:
• Provide technical dispositions to customers for new unit installation / startup, issue resolution, risk mitigation and other outage work scopes
• Lead Root Cause Analyses of equipment issues / failures and present findings to customer(s)
• Coordinate support between engineering teams, commercial teams, manufacturing, service shops and suppliers to develop and implement technical solutions to meet customer needs and maximize equipment availability
• Develop effective internal and external communications (Customer presentations, Service bulletins, Alert letters etc.) to provide guidance on major issue resolution
• Communicate fleet and product issues to engineering teams, commercial teams, and product line leaders to identify new opportunities and drive development of effective offerings
• Partner with Design CoE on strategies for new product and improvement programs based on fleet data and customer feedback
• Participate in technical conferences as subject matter expert
• Travel to customer sites to support / resolve critical and/or safety related field issues
• Provide oversight of Key Customer Initiative report development, present report and recommendations to customer(s)


• Bachelor's Degree in Mechanical Engineering or an Engineering Technical Degree from an accredited college or university
• Minimum of 3 years of experience in an Engineering or Field Engineer, Service Engineering


• Ability and willingness to travel, domestically and internationally

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

• Master's Degree in Mechanical Engineering or a Technical Discipline from an accredited college or university
• Minimum of 5 years of Reciprocating Engine technology
• Demonstrated ability to work with a cross-functional team
• Demonstrated Team Player
• Proven interpersonal skills
• Self-Starter
• Strong communication skills
• Strong computer skills
• Commercial sensitivity with a focus on customer needs
• Green Belt or Black Belt certified or equivalent quality certification
• Problem solvingTo stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections