IT Service Management Leader

Baden, Georgia
03 Oct 2016
18 Nov 2016
Oil and Gas
Contract Type
Full Time
IT Service Management Leader will be a member of the PGS PEIT Parts operations team. The Service Management Leader will be working closely with Parts IT Ops team members in their daily support activities for the Parts business applications.

Essential Responsibilities

The Role requires participation in key Parts IT Ops initiatives to achieve Operations excellence. The support specialist is also required to build strong partnership with Parts IT team members, PGS PEIT Ops team members, BPS, GIS, ETS, Shared Services and other key IT and functional teams.

  • Involvement in day to day IT support activities of Parts IT Ops team
  • Participate in preparation & distribution key PEIT application support metrics, project reviews, execution of IT Ops projects and activities.
  • Support Parts IT Ops team in the areas of system improvements, application support consolidation, bullet trains for cost out's, etc.
  • Involvement in Parts IT Ops team's internal and external communications,
  • Manage assigned instance management responsibilities for Parts ERP applications
  • Involvement in supplier relationships to ensure on-going delivery & operational support of high quality, cost effective solutions
  • Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.


  • Bachelor's Degree in Information Systems, Computer Science or Engineering
  • Strong experience in the field of Information Technology
  • Familiar with major business applications & support methodologies
  • Advanced knowledge of MS Office applications

Desired Characteristics

  • Prior work experience at GE is an advantage (i.e. Internship)
  • Work experience in global, matrix organizations
  • Experience with-, involvement in complex projects
  • Strong communications and interpersonal skills
  • Fluency in English language
  • Experience / knowledge of Six Sigma tools and techniques
  • General ERP applications knowledge / experience
  • Infrastructure / hardware knowledge
  • Business acumen and ability to build relationships with business, client, and external teams
  • Quantitative, analytical, and problem solving skills