Service Director

Recruiter
Location
Shanghai, Shanghai
Salary
Competitive
Posted
03 Oct 2016
Closes
17 Dec 2016
Ref
2721005
Sector
Oil and Gas
Contract Type
Permanent
Hours
Full Time
Service Director responsible for the operations performance of MYA/Transactional contracts and power plant customer management in a sub-region of China, ensure to deliver the long term profitable growth and customer services excellence.

Essential Responsibilities

• Be responsible for the assigned sub-region's financial performance of Multi-years Services Agreements & Transactional contracts, lead the team and coordinate with PS support functions to achieve business goals & objectives.
• Responsible for driving portfolio growth and identify execution strategies and driving initiatives through partnering closely with PS ITO team to ensure for profitable and long-term growth, oversee new and extra work proposals development and Job Cost Estimation (JCE).
• Responsible for all levels customer relationship and events, taking lead on customer issues resolution, new unit warranty, delivering customer satisfaction with GE performance.
• Guide the team to follow up all critical processes and ensuring operation metrics rigor, timing, financial deliverables and contract management.
• Interface with Parts, Services, Repair, CM&U Project and other functional organizations to make sure customer expectations are being met.
• Ensures GE processes and policies are compliant within the country on all business aspects: Quality Assurance; Tax Compliance; Revenue Recognition; Import-Export; Past due & inventory; Proper & timely billing; EHS and others as required.
• Manage group of Customer Fulfillment Managers (CFMs), Outage Managers (OMs) and Technical Field Advisor (TFA) located in the assigned sub-region, which includes salary planning, performance appraisal, career counseling, and disciplinary action as required.

Qualifications/Requirements

• Bachelor's degree in Engineering or Quality
• Minimum 8 years' experience in services and related operations
• Strong customer service and quality mindset
• Proven ability to lead in a global environment
• Exceptional communication, presentation and team building skills
• Demonstrated leadership, organizational and planning skills
• Must be able to travel within the regions (50%)

Desired Characteristics

• Additional managerial qualifications (MBA, DMS) advantageous
• Excellent communicative and interpersonal skills
• Excellent technical knowledge of gas and steam turbine generating technologies. Previous in depth experience of Health, Safety and Environmental policies and procedures associated with China power generating plant operation
• Affluent knowledge of commercial, finance, legal and related regulations and law
• Knowledge of Power Services information systems
• Green/Black Belt certified (GE Employees Only)
• Field Engineer Program or Direct Hire Program Graduate
• Traditional Quality Process (Audits, QMS, Continuous Improvement) Experience