Global Sales Support Specialist

Leeds,West Yorkshire,United Kingdom
25 Sep 2016
25 Nov 2016
Contract Type
Full Time
ABB are recruiting a Sales Support Specialist to oversee and progress emergency lighting designs, sales application and manufacturing activity. He/she will liaise with Manufacturing Operations, the technical department, Service, Despatch and Sales departments to facilitate continuous improvement of our emergency lighting product offer

• Preparation of emergency lighting designs in accordance with the relevant industry standards using lighting design packages such as RELUX and DIALUX (appropriate level of training is provided) and provide sales support on central battery systems to UK and global customers
• Preparation of central battery design schemes in accordance with the relevant industry standards
• Responsible for effective and efficient delivery of the complete activity within product applications department
• Provide support to product applications sales and manufacturing, liaising with associated departments to provide improved customer satisfaction
• Assist organising warranty/service repair and replacement assessing validity of warranty claims with the service & quality department
• Link to Quality, Technical/R&D, product defects, design improvements
• Report to Quality, Technical/R&D department any product quality issues and recurring defects to facilitate continual product improvement
• Supports ABB products & systems development from project specification to product launch and assisting sales force in negotiation to achieve sales.
• Assist marketing plans in order to promote sales
• Deliver new product training to internal teams and customers
• Prepare price lists for review and approval and assist in delivering customer quotations
• Propose new product enhancements in order to offer suitable solutions to customer needs
• Prepare product specifications
• Prepare product pack and NPA, setting up Bill of Material and producing drawings and product specification sheet
• Other duties may have to be undertaken which will be determined by the Company, taking in to account the current level of responsibilities, experience and capabilities

• Technical ability in the Emergency Lighting industry
• Computer literate, knowledge of Word, PowerPoint and Excel spreadsheets or similar
• Knowledge of Relux lighting design package and AutoCad