Network Service Performance Specialist

Trigonos, Swindon
Up to £50K
21 Sep 2016
07 Dec 2016
Contract Type
Full Time
A challenging and exciting opportunity has arisen for a Network Service Performance Specialist based at our offices in Swindon.

Role description Operating within the Networks Tower and reporting into the Service Owner (Networks) this role is accountable for ensuring that internal and external service providers meet their contractual operational service and project delivery commitments as defined in any Statements of work or service level agreements.

You will work alongside other specialists and be responsible for managing the service provider to achieve expected outcomes and ensure business requirements are met. You will have an ability to communicate demand forecasts, ensure service capacity is available and address any defects or failures.

Skills and experience Qualified to at least ITIL foundation level and ITIL V3 Service Strategy and Service Operation

Ability to influence and negotiate with excellent verbal and written communication skills

Strong stakeholder management skills

Awareness of current and future Network technologies and their application

Process skills with an understanding of process costs

WAN acceleration


Unified Communication Technology (Sfb, Video Conferencing)

QoS in relation to VoIP and application network configuration

Awareness of Network Security products and application (Checkpoint Firewalls, Cisco ASA, Proxy services)

Proven track record of managing Network suppliers performance

Why work for us As well as a competitive salary and impressive benefits package youll also get the opportunity to really shape the future of our business. Along the way well give you all the support you need to develop your skill set and achieve your long term ambitions.

Up to £50K dependent on experience, bonus and benefits

Please apply online by selecting the 'Apply' button and uploading your CV directly. Applications will only be accepted via the Apply button.

Agencies: RWE operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to