Subject Matter Expert (SME), IT Foundation

Aarhus N, Midtjylland
15 Sep 2016
22 Oct 2016
Contract Type
Full Time
Vestas Global IT - IT Foundation is looking for a flexible Subject Matter Expert (SME) for a temporary position for 6 months. Can you improve our system and handle many different tickets from different stakeholders within the organization? Can you structure and plan our assignments, but at the same time handle ad hoc assignments on a daily basis?
Then you might be the right candidate that we are looking for.

Global IT, Operations & Support, Service Delivery Management, IT Foundation
The IT Foundation SME drives day-to-day operations of the Data Center services and technologies (Vendor Service Towers) within the IT Infrastructure area. The objective is to continuously meet agreed service levels and meet required levels of availability, reliability, capacity and security.

  • Act as resolver regarding service tickets.
  • Ensure ticket alignment between vendors.
  • Responsible for assure alignment on all outgoing and incoming tickets.

  • General technical knowledge about Microsoft system technology.
  • General understanding of Data Center operation and services.
  • Must have experience with relevant technical fields and work.
  • Experience with ticket handling and vendor collaboration.
  • Can work efficiently in a multicultural environment.

  • Practical experience will rank high on the expectation scale.
  • Good communication skills in English, and a positive approach to work.
  • Positive mindset, self-driven and proactive in solving assignments.
  • Service minded, see things through to the end. Being able to press for answer.
  • Structured and ability to follow up on agreed actions regarding tickets.
  • Experienced in the use of Microsoft Office tools.
  • Technical certifications reflecting the requirements mentioned above

What we offer
By joining Vestas you will be part of an organization and a team being built to support the Vestas New Operating Model. All this is in a professional, multicultural environment where the Vestas values: Accountability, Collaboration and Simplicity are central to your success.

Additional information
  • Work location will be at Vestas Wind Systems A/S, Aarhus N, Denmark. There will not be any travel included within this position.
  • For additional information on the position, please contact Director, Service Delivery, IT Foundation Poul Frost at 45 5215 7576.

By joining Vestas, you join the only global energy company dedicated 100% to wind energy. Together with our customers, we have installed more than 51.000 turbines in over 70 countries, and we remain committed to increase that number via our superior, cost-effective wind technologies, products and services.

Since Vestas was founded in 1979, Vestas has achieved a market-leading position with more than 60 GW of installed wind turbines or around 19% of total global capacity.

Every day, everyone at Vestas works to make Vestas the undisputed global wind leader and the world's energy mix more sustainable - join us, and be part of ensuring a sustainable future for our planet.