PC Support Technician

Recruiter
Location
Annapolis, Maryland
Salary
Competitive
Posted
02 Sep 2016
Closes
08 Jan 2017
Ref
I2S0000O9
Contract Type
Permanent
Hours
Full Time
Jacobs ISG provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions.

The PC Support Technician position supports the Jacobs' work performed for the Anne Arundel County Office of Information Technology (OIT) located in Anne Arundel County offices in Annapolis, Maryland. The selected candidate will work in County-owned facilities Monday-Friday, 8:00 a.m. - 4:30 p.m., and on-call after hours support as requested by the client.

The PC Support Technician position duties include the following job responsibilities:
  • Perform software (application and operating system) and hardware installations (including all necessary configurations) for County-owned equipment to include, but not limited to PCs, laptops, printers/copiers, peripherals, and mobile devices, and County-used software applications
  • Perform problem resolution activities for County-owned hardware, including, but not limited to PCs, laptops, printers, and peripherals, and County-used software applications
  • Provide Help Desk support
  • Provide end-user support to County employees for County-owned PC hardware and County-used software applications, including providing written documentation
  • Provide on as-needed basis technical advice to County employees pertaining to desktop information technology

Successful candidates will have the following minimum qualifications:
  • At least two (2) years of completed undergraduate level coursework in information technology or computer science;
  • At least two (2) years' experience in PC installation/configuration/troubleshooting personal computers and software applications;
  • Demonstrated superior customer service, oral, and written communication skills;
  • Must have own transportation to be used between County office sites, and possess a valid driver's license
  • ITIL Foundations and Help Desk Institute (HDI) Customer Service Representative (CSR) certified individuals highly preferred
This position requires an Associates degree with 3 years of related experience or 5 total years of related experience. At least one completed undergraduate course in accounting is also required. The selected candidate must obtain the following certifications within one year of employment:
  • ITIL Foundations
  • Help Desk Institute (HDI) Customer Service Representative (CSR)

Essential Functions

Physical Requirements

Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

Work Environment

Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

Equipment and Machines

Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.

Attendance

Attendance is critical. The selected candidate will work in County-owned facilities Monday-Friday, 8:00 a.m. - 4:30 p.m., and on-call after hours support as requested by the client. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%).

Other Essential Functions

Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain a favorable background investigation. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

The selected candidate must obtain the following certifications within one year of employment:
  • ITIL Foundations
  • Help Desk Institute (HDI) Customer Service Representative (CSR)