Network Operations Center Team Lead TS SCI with Poly Required

Recruiter
Location
Croughton, United Kingdom Countrywide
Salary
Competitive
Posted
02 Sep 2016
Closes
24 Feb 2017
Ref
I2S00007F
Contract Type
Permanent
Hours
Full Time
Jacobs Technology is a large business specializing in providing engineering and technical services to various Government customers. Jacobs Technology Inc. is a wholly-owned subsidiary of Jacobs Engineering Inc. (NYSE: JEG) - one of the nation's largest engineering, architecture, technology, and construction firms - with annual revenues exceeding $12B and more than 70,000 personnel worldwide. We have been an integral partner of the Government in supporting the development of virtually every aerospace and defense program over the past 60 years. Sustained superior performance in each of these operations while maintaining a world-renowned commitment to safety and quality is a hallmark of Jacobs.

Oversees the Network Operations Center (NOC) Tier 1 through Tier 2 operations in the UK. Team will staff an evening/mid-shift (6pm-6am, 365 day/ year. Monitors, operates and manages the NOC team to identify, troubleshoot, and resolve incidents in multiple and complex local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communication systems. Ensures network availability and reliability to all system users and while performing necessary maintenance and incident resolution.

Supervises and trains approximately 1-5 personnel at UK location while managing workload and schedules. Responsible to ensure Service Level Agreements (SLA's) are met within Key Performance Indicator (KPI) targets. Interfaces daily with the customer and program management to inform and present information on projects or maintenance activities while providing situational awareness of critical services and outages.

Active TS/SCI w/ Poly is Required

BS degree in a computer or system science discipline from an accredited college or university and ten (10) to fourteen (14) years of progressive, relevant experience, or an MS degree in a computer or system science discipline and eight (8) to twelve (12) years of progressive experience, or a Ph.D. degree in a computer or system science discipline and four (4) to seven (7) years of progressive experience. Similar working level obtained through relevant job experience may be accepted in lieu of degree level education.

Minimum of 5 year's experience in IP Networking operations, maintenance, or engineering. Leadership Training Certificates and/or demonstrable supervisory skills with 2 years of prior supervisory experience.

Essential Functions

Work Environment

General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.

Physical Requirements

Most work will be done at a desk or computer.



Equipment and Machines

General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment.

Attendance

Attendance is critical at all times. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur.

Other Essential Functions

Must be able to communicate effectively both verbally and in writing

Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others

Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation

Must be able to interface with individuals at all levels of the organization both verbally and in writing

Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously.

Must work well under pressure to meet deadline requirements

Must be willing to travel as needed

Must take and pass a drug test and background check

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