Team Manager - Bedford

19 Jul 2016
23 Oct 2016
Contract Type
Full Time
Join E.ON as a Team Manager and you'll be the link to the most important asset we have - our customers. You will support the E.ON Customer Operation's business strategy and goals of being No. 1 for Service.
You will lead, direct, support and motivate a high performing team of Customer Advisors that, through direct or indirect customer contact, will consistently put our customers first and build their trust. You will pro-actively seek opportunities to enhance operational performance and customer service, whilst creating value. As a Team Manager you will be responsible for ensuring that your team adhere to Compliance & Regulatory requirements whilst delivering key performance objectives and readily managing under performance.

  • Demonstrable experience working with in a large call centre environment.
  • Ability to lead a team of 10 or more Advisors to achieve common targets or goals for the organisation.
  • Proven ability of performance management and the delivery of results through people.
  • Proven coaching and performance management skills - managing and encouraging a team of people to deliver best in class customer service.
  • Ability to use MI (Management Information) to measure the delivery of performance of Advisors in the team and support the underlying demand of our customers.
  • Demonstrate best in class customer service as outlined in the service principles.
  • Ability to lead a team through on-going change.
  • Planning and organising skills for own workload to agreed deadlines and performance criteria.
  • Demonstrate communication skills - listening, empathy, building rapport with customers and influencing.
  • Knowledge of utility industry, systems, processes and policies with a proven track record of delivering results in a fast-paced customer environment.
  • Possess knowledge of plans covering business continuity, health and safety and environment.
Additional Information
Due to the nature of this role a CRB (Criminal Record Bureau) check is required.

The role is located at our Bedford office, Caxton Road, Bedford, Bedfordshire, MK41 0EW.

For more information on reasonable adjustments please click here .
Interested in the role but want to find out more?  Come along for a coffee and a chat, we would be delighted to explain the role and give you a chance to see our team in action to help you decide whether this would be the right role for you in an informal environment.  This will take place on Tuesday 25th October between 2:00pm and 3:00pm, please contact us on 02476 190370 if you are interested and we can book you in.