Apprentice Metering Field Training Coordinator, Expert

San Ramon, California
11 Jun 2016
25 Nov 2016
Oil and Gas
Contract Type
Full Time

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, "Together, Building a Better California" is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

In Customer Care we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer.

The Field Meter Operations (FMO) Training Team is a dynamic group within Field Meter Operations that focuses on strategically aligning itself with Customer Operations toward a goal of creating the safest most reliable electric operating system in the industry. It is our job to increase employee safety and productivity by designing, developing, and delivering best in industry learning and on the job support solutions. We are seeking team members who can thrive autonomously in
a fast paced environment that is undergoing change. To be successful, you must be open to change, possess a passion for learning and innovation, be able to build strong internal and external relationships, and have a strong propensity for action, results and continuous improvement.

The Field Meter Operations (FMO) organization is focused first and foremost on building a safety culture that makes safety and employees our top priority. The various field based teams; Field Metering, Meter Reading, Central Inspection Program and Revenue Assurance all provide services to customers that support public safety, timely and accurate billing, up to date energy usage data and energy efficiency programs. Our field teams are supported by Quality and Training personnel,
as well as a dedicated Dispatch and Scheduling operation.

Position Summary

The Field Training Coordinator monitors and supports the overall apprentice training program for an assigned geographic area. This employee will monitor and track all phases of the apprentice training program and will identify and correct conditions or situations that interfere with the efficient training and timely progression of all apprentices.


• High School Diploma or GED
• Five years related experience to include achieving Journeyman status as a qualified Metering Systems Technician or equivalent classification.
• Certified Technical Trainer (CTT+) certification or Computing Technology Industry Association (CompTIA)
• Ability to travel up to 50% throughout northern and central CA
• Valid CA driver's license or ability to obtain by 1st day of hire

• College degree in engineering or technical discipline or related experience
• 2 years Metering instruction experience


• Act as the lead classroom instructor and coach other training coordinators
• The Apprentice Training Coordinator will monitor and track all phases of the apprentice training program and will identify and correct conditions or situations that interfere with the efficient training and timely progression of all apprentices.
• The Apprentice Training Coordinator tracks and monitors the progress of all apprentices by reviewing written and electronic records, conducting telephone interviews and by visiting field-training sites for personal observations of training activities. The Apprentice Training Coordinator should conduct private, face-to-face interviews with each assigned apprentice as frequently as possible, but not less than once per quarter.
• The Apprentice Training Coordinator will monitor apprentice training accomplishments and remaining training requirements. The Apprentice Training Coordinator will maintain an up to date listing of field work suitable for apprentice training and will coordinate with the apprentice's supervisor to suggest appropriate work assignments to ensure the efficient timing and sequencing of training events. • As necessary, the Apprentice Training Coordinator will provide training resources, guidance, advice, and facilitate access to technical experts to support all persons who have a role in the apprentice training process.
• The Apprentice Training Coordinator will collect, verify, input and update apprentice and supervisor information and apprentice training records, or will oversee these activities should administrative support be present.
• Apprentice Training Coordinator will co-develop corrective action plans that are timely and efficient in the resolution of training deficiencies, monitoring the same through completion.
• As required by an individual Program, the Apprentice Training Coordinator will perform formal evaluations of apprentice performance during field visits. The Apprentice Training Coordinator will also monitor and report on the performance of the field trainers during field visits.
• Research best practices at other utilities and incorporate into training or make other recommendations/ improvements