Customer Service and Logistics with Italian - 1 year contract

Prague,Czech Republic
05 Feb 2016
24 Oct 2016
Oil and Gas
Contract Type
Full Time
ExxonMobil is the largest publically traded oil company in the world. Today we operate in most of the world's countries and are best known by our familiar brand names: Exxon, Esso and Mobil. We make the products that drive modern transportation, power cities, lubricate industry and provide petrochemical building blocks that lead to thousands of consumer goods.

We are known for integrity, technological leadership and world class workforce. Visit our company website and explore the world of ExxonMobil.

Vacancies within Fuels & Lubricants department Fuels Marketing (FM) is a global business within ExxonMobil and the Customer Service Team (FMCS) is part of the European FM Region, with centers located in Prague and in Budapest. FMCS is designed to serve all Retail and Industrial customers in Europe in line with the Corporation's objective of being the premier fuels marketing business in the world, while continually improving cost efficiencies and levels of customer service. FMCS manages the Order to Cash process. This means that the centre handles everything from setting up customers in our computer systems, customers placing orders, planning
deliveries, billing and collecting payment. FM CS serves over 20,000 Retail and Industrial customers in 14 countries.
Delivery Support Assistant - DSA Responsibilities
  • Answer inbound customer calls related to orders and deliveries
  • Resolve customer queries and delivery issues, liaising with logistic planners, dispatchers and other BSC colleagues
  • Take ownership for all calls and close out queries in a timely manner
  • Creating Statistics for Continuous Improvement
Benefits of being a temporary employee
  • Possibility of conversion to permanent employee
  • Gain practical experience in a dynamic business environment
  • Opportunity to perform a real job with real responsibilities
  • Possibility to develop personally and enhance business acumen
  • Gain experience in a multinational environment
  • Eligible for a range of Company benefits
This position is defined as entry-level and is suitable for candidates at early stage of their career.

-Working in a multinational environment
-Daily contact with international customers developing your communication and language skills
-Opportunities for personal and professional development via training sessions
-A competitive salary and benefits package

Requirements of Candidate
Requirements - Delivery Support Assistant position:

- Fluent in English and in Italian
- Excellent Customer Service skills
- Able to handle fast moving and high-pressure customer facing environment.
- Ability to prioritize work tasks
- Attention to detail and stress resistance
- Advantages include knowledge of SAP, logistic work, and/or oil industry.

Czech Republic

Office Location

Affiliate Name
ExxonMobil Business Support Center Czechia s.r.o.

Employment Type:
Experienced Professional Seeking Full-Time Employment
Student or Graduate Seeking Full-Time Employment